Palouse Rentals 1428 South Main Street, Moscow, ID 83843

"Ever since our move to Moscow almost 18 months ago, Palouse Rentals has been nothing short of first-class. Our arrival to the area coincided with the start of the school year, meaning that not only were apartments at a premium but also those that were available were generally geared more towards students than a newly married couple such as ourselves. Even in these testing circumstances, the company worked with us to find somewhere that we have happily called home ever since, all subsequent issues dealt with promptly, all communication clear and precise. Deserving of particular praise is Helen. With our slightly atypical situation, it was a relief to find an agent willing to work with us as much as she has and, if you are considering a rental in Moscow, ID, it would serve you well to begin by seeking her out personally."

"I've been waiting since last fall to write this review. We rented with them for 4 years (2014-2018), having one of the "better" rentals. They stole our $800 security deposit because we moved across the country and they probably thought we'd never make the trip back to take them to court. Wrong move on their end because after reading all of the reviews on here about their thievery, we came back! To begin, every incredibly necessary repair they said they'd make was a lie, such as fixing the back door that DIDN'T LOCK or replacing the deck that had impressions and soft spots from rot. We asked for a deadbolt for the door since it didn't lock properly to which they refused, and their own contractor came out during our second year and told us there was no way we should go on the deck during the winter because it could collapse (on top of the cars in the garage below, mind you). So we didn't, and therefore asked that they send someone over to shovel the deck during a heavy snowfall. They refused until we got horrible water leakage into our front hallway that ended up leaking into the neighbor's apartment below. I tried to look up the so-called cleaning business they hired after we left and we couldn't find this business listed anywhere, so it's very likely it was a fake invoice. The carpets were also 5 years old when we moved in, but when we moved out they tried to charge us to replace the carpet that was nearly a decade old. The cleaning checklist they sent to us was different than the one they brought to court, and they tried to make us pay for hauling away garbage such as tires left by other tenants when they moved out. They also always gave my husband and I grief for never allowing anyone into our home while not there. Additionally, our fridge broke in the summer one year and all of our food went bad, and they wouldn't reimburse us. Then when our dishwasher broke the following week, the repairman came over and sure enough, he said it needed to be replaced. Unbeknownst to us, the landlord knocked on our door unannounced literally 2 minutes after he left to come "make sure" it wasn't working. Which meant she was lurking in the driveway waiting for him to leave. Long story short, we were promised all-new appliances when we moved in and they were FAR from it. One time they even cashed 3 rent checks all at once after not cashing them for 3 months and overdrafted our account. The list goes on! Overall the management was awful and they do not under any circumstances do anything to improve their properties. As our newest neighbor moved in, her older father mentioned to us that he remembered when the place was built in the 80s and he's watched it slowly fall apart because of the lack of maintenance (trying to convince his daughter to pack up and find somewhere else). Our advice: if they unjustly take your deposit, take them to small claims court. It worked for us and will likely work for you. Go get your hard-earned money back."

"Words can’t tell you how bad this company is. Just take it from me, we couldn’t get out of there fast enough.. Missing kitchen drawer and multiple screens throughout the entire time we were there. Everything was disgusting when we moved in so we had to clean before even moving in. They have taken up to 3 weeks to deposit rent checks before. Repairman is friendly, but probably needs more training on basic repairs and how not to bleach a tenants sheets... We also ended up with no power in our living room and kitchen for almost a week despite calling their business phone, emergency phone AND email. Apparently sparks coming out of the outlet weren’t that important. Unknown to Palouse Rentals, we ended up having the Fire Marshall come take a walk through because we actually feared for our safety and we’re told that basically all outlets needed to be replaced because they were so outdated or this would just happen again. And the mold.. Oh the mold.. EVERYWHERE. Every single windowsill and the entire bathroom ceiling were absolutely covered and I even tried buying a dehumidifier to help it! Parking in the winter is impossible since everyone gets stuck on the hill. Along with parking, did I mention that they didn’t announce it anywhere besides one paper on a bulletin board in the janky laundry room that you needed to get a parking pass? Since they did this instead of giving everyone an official notice, we all received these GIGANTIC orange towing stickers across your drivers windshield that wouldn’t come off with water, oil, soap, rubbing alcohol, nail polishes remover, should I go on... They’re response? Come down and get a parking pass. HOW CAN I DRIVE WITH A GIANT STICKER ON MY WINDOW. They take advantage of students with their cheaper pricing compared to others in Moscow, being close to campus, and being pet friendly, but save yourself from the stress. We lost $170 out of our deposit for unknown reasons since they just decided to stop replying. I know this is a rambling list, but this is everything we experienced in 1 year and moved out a month before our lease ended."

"I'll keep this simple as to why I hate this rental company so much. The properties are fine, however they did 4 things that have left a permanent impression on me. 1.sent maintenance into my apartment without warning while I was sleeping to fix an issue I did not have. They didn't even try to wake me up before they started working. 2. When I had a broken shower head they simply handed me a new one and said "you're a guy, you can figure it out" 3. Was going to have my motorcycle towed without even calling me to resolve the issue, the only way I found out beforehand was because rent was due and I went in. 4. Charged me for 9.75 hours of cleaning on a damn near spotless apartment which ate up over half of my deposit. If you want a rental company that will treat you like you're not worth their time, this is perfect for you. If not, I would look elsewhere."

"I have been renting from them for 2 years now and so far it's been excellent, when things have broken they've called maintenence or appliance guys right away and have never had an issue. I have yet to move out and see if I get my damage deposit back, but they are very laid back and have great customer service. I would highly recommend them for renting as opposed to the nightmare of renting from University city."