Valet Vacation Rentals 270 Main Street, Donnelly, ID 83615

"We had a family reunion scheduled in June. We rented through Airbnb a cottage/cabin (managed by Grand Welcome/Valet Vacation) at Tamarack back in February. In early April, we canceled because of lingering fears about Covid as my Mother was going with us (she is 80). Grand Welcome/Valet Vacation took our entire deposit less $76 ($600 deposit) saying that this is past the 60 day cancellation. I can not believe that they would expect to profit during this crisis and it shows the level of ethics this company has. There was still 2.5 months left to rent the place. I would suggest not having any business dealings with these people."

"We went up for our friend's birthday to celebrate in the beautiful chalet #256. Where do I even start! The hot tub was broken and filled with debris and smelled. They had several light bulbs out, so many that it felt like a crypt. The kitchen counter granite was broken off, cabinets broken, stairs were broken (which cut my son's foot open), shower heads were full of limescale and barely sprayed. Our friend called your office where you promised to have a maintenance person come. That never happened and they never showed. We tried calling again, but you never answered. For a weekend that cost her over 1k, you would think your rental company would do something, especially knowing it was her birthday. Never again will we be back and we'll let others know what a gracious host your company is."

"We have used Valet Vacation Rentals to manage our two rental homes in Tamarack Resort for over 7 years. They have been fantastic in every regard. I would highly recommend them as your property management company. They are trustworthy, professional, organized, yet friendly and kept the bookings coming!!! Definitely a property management company you can depend on."

"Extremely satisfied with this company!! We stayed in McCall, in a home close to town which was great for our family. Exceptional service whether you're talking to someone at their corporate office or their local office in Donnelly. Issues of our own fault occurred and their staff was available immediately to assist us, even though it wasn't during their business hours. Our rental was perfectly clean and stocked with the appropriate amenities. We will continuously recommend Valet Vacation Rentals and the Grand Welcome company to all our friends and family."

"Our booking experience with Betsy has been amazing. There were a couple computer glitches and she was immediately responsive and on top of it in a timely manner.She was very friendly and personable. there was an issue with the first cabin we rented and Betsy was quick to find us another one to stay in as this happened a few weeks prior to our trip which had been booked for months. The upgrade was very nice. The only issue we had was the sheet felt like cardboard and were very poor quality. I sent this information over to Betsy and hopefully they do an upgrade on the linens. It's a beautiful area at tamarack ski resort. The lake was close by. We were there for an archery 3D shoot with full draw film tour and NW mountain challenge and it was absolutely amazing! We loved coming back each evening and sitting in the hot tub to relax before another long day."