Best Western Plus Emerald Inn & Suites

"My experience with Best Western Plus Emerald Inn & Suites Hotel was incredibly disappointing. Despite making a reservation a month in advance, they inexplicably canceled it on the day of check-in, citing a policy of not accepting reservations from locals. This lack of communication and sudden cancellation left my guests stranded without accommodations, causing significant inconvenience and frustration. The hotel's policy not to accept reservations from locals is not only discriminatory but also poorly communicated. It's astonishing that such a decision would be implemented without informing guests well in advance. This disregard for customer service and the inconvenience caused demonstrate a severe lack of professionalism on the part of Best Western Hotel. I strongly advise against choosing this hotel if you value reliability and fair treatment as a guest. My experience reflects poorly on their management and overall customer service, making it an establishment I cannot recommend."

"The beds were terrible! Extremely uncomfortable and not made for two people. The breakfast was ok, but the breakfast attendees were very nice and polite. The front desk clerk in the evening was very nice and polite as well. We did enjoy the pool and hot tub."

"This was one of the cleanest hotels we have stayed at in a while! The location was great and close to restaurants and some shopping. The staff were very pleasant. They were remodeling the pool but it the kids were able to swim. If we are ever in Garden City, Kansas again we will most definitely stay here! Thank you for a wonderful stay!"

"Really impressed with this hotel. I wasn't expecting much to be honest, and was not many hotel options in the middle of nowhere KS, but this hotel did not disappoint. Parking was easy, good location, beautiful hotel, ambiance was really nice, lobby area, free breakfast, amenities, clean big rooms, fan in the room too and a vent in the bathroom (most hotels do not have those little details. Hot tub and pool were nice as well. Lastly, check in went smooth and staff was friendly and helpful. When I travel back to the area again, will definitely be my go to hotel for sure! Angel was so amazing and helpful!!"

"A very beautiful motel,starting with a wonderful lobby entrance, lots of seating and lounge are! Our room was so comfortable and clean.the shower head huge and the softest spray ever.This is one motel I can recommend to everyone. Very reasonable rate,first class accommodation! A note to the host,please oil the bathroom door hinges,they squeak. I would love to stay longer."