Horton's Furniture 10915 West Kellogg Drive, Wichita, KS 67209

"This review is based on their online and phone service and not their products. I am convinced that Horton's is too busy saying "no" to potential customers instead of saying "yes". I was trying to buy a lift chair for my mother in Mulvane, although I live out of state. First, I sent a request through their online chat and it asked me for my zip code. I entered it and it came back basically saying, "Sorry, you don't live in our service area". Then, I sent an email asking for a call back at a specific time from a sales rep about a lift chair for my mother, who lives nearby. The consultant emailed me back saying that, "Yes, they have lift chairs and to call back and specifically ask for her"! OK, but I asked you to call me! A few days later I decided to call back as hadn't heard anything. The receptionist asks me a multitude of questions and then sees I am from out of state and stops me midsentence to say they do not deliver out of state. I tell her that this is for my mother in Mulvane and I know they deliver there. Why on earth would I but something two states away and expect it to be delivered to me!!! She is snotty so I tell her there are other furniture stores in Wichita. Horton's, you make it too hard to buy from you!"

"Marlene was amazing. She is so knowledgeable about furniture, how it’s made, how it wears, and how people live with it over the years. You won’t feel any pressure and they will give you plenty of time to make a decision. We purchased a theater love seat and couch. The half-price labor day sale is definitely worth it. We were able to bring them home the same day. Delivery is reasonable too."

"I have shopped at Horton's Furniture for several years. Everything that I have bought here was well worth the money. Good quality Furniture at good prices. I strongly recommend shopping at Horton's Furniture. Keep up the good work. May God bless you always!"

"My first stop when looking to buy furniture or a new mattress! We love our living room set from Horton's. Excellent comfort, style, and value. They have great sales and even my best friend liked our new furniture so much, she bought a similar set from Horton's too! You will be happy with their customer service!"

"We've purchased furniture here a couple of times over the years and have always had good experiences with both the people and the products. The prices haven't been bad at all for the quality of the items we've picked out, so far everything has functioned and lasted well. We're going to be taking delivery on a new bedroom set soon and look forward to another good experience."