Holiday Inn Express & Suites Cheney, an IHG Hotel 111 Betz Road, Cheney, WA 99004

"Good hotel. Clean, had all the amenities. We used the pool and hot tub and both were up to par!"

"The windows are single pane and there is a train that passes less than 100ft from the property every few hours, including when you are sleeping. Hotel is next to a loud road. The room is so loud (revving engines are zoooming-by outside). The building has paper thin walls."

"Pros: clean room, good breakfast Cons: don’t let customer service tell you they can allow you to check in early and then show up expecting them to honor it. Ended up leaving myself and family without anywhere to go basically in the pooring rain because they have no real lobby waiting area. Also the pool was filthy, pics speak for themselves. Weekend manager staff was a bit rude but I’m kinda numb to it at this point."

"**edit** All of my previous review stands. However, life experiences have changed and we now have a family member in a wheelchair. Their "accessible" rooms may be compliant with ADA but they aren't truly accessible. Putting a couple of support bars in the bathroom and a shower seat doesn't make it truly accessible. These rooms aren't large enough to maneuver a wheelchair around the room and there's carpet on the floor which is also difficult to navigate. Really liked staying here before but will reconsider in the future. Perfect for our family. Great breakfast and clean pool. Excellent customer service with a phone call the day before check in to ask us what floor we'd like to be on as well as remind us that the hot tub was out of service. Already booked our next stay!"

"Decent hotel, around 4 stars, but... They didn't attach my member number to the reservation, and when I called back afterwards to get it put in, they said they could no longer do that. Other hotels can usually give you reward points after the stay (usually for several months after) so I'm not giving Holiday Inn Express much slack."