Kootenai Health Pharmacy 700 West Ironwood Drive, Coeur d'Alene, ID 83814

"I’m not a Karen just being REAL!! I leave my drs and head to the pharmacy like I always have any other pharmacy I’d ever used had always had my meds ready by the time I arrived… long story short when switching pharmacy due to medicine man closing kootenai pharmacy had my meds ready within the hour which made me think they’re not to bad… the next month I leave my drs show up at Kootenai pharmacy and they say did you receive a text I said nope I sure didn’t she says were processing your prescription and you’ll receive a text when it’s ready I then say I’m here now and have work I live at Stateline and can’t come back at your convenience I then park and wait… 2 hours goes by I drive back to window and they still didn’t have my meds ready I then start taking it personally like what did I do to anyone?? I literally was 3 hours late for work and still didn’t have my meds!! Later that day I received a text saying it’s ready for pick so glad they work at there own convenience who cares if you have a job life kids live in the next town over they don’t care they take there time and work at there own convenience."

"They never have my order completed in a timely manner.. Sometimes it's one or two days after i've gone to the doctor that my prescription is ready."

"Kootenai Health is forcing their employees to use this pharmacy or we will be punished with higher copays if we choose another pharmacy. I’ve now tried picking my meds up multiple times here and it’s alway a wait sometimes 45min, always understaffed because they can’t keep up with the volume of people now coming to them. Isn’t this unethical of Kootenai Health to force this just one more way to make $ off of their employees!"

"Staff is wonderful usually ready when they tell you it's going to be ready they just don't have name brand medication that I would like to get but nobody in Idaho can get the name brand we all only get the generic which is generic and you can tell but I guess that's not the pharmacist fault or is it?"

"Had the BEST experience today from the beautiful blonde lady who works there! She was doing her BEST to provide the best customer service for all her customers. With a new computer system things don’t always run as smooth as we’d like but she was going above & beyond to assist everyone. As we all know learning a new system can be overwhelming while training. Thank you to the sweet lady for keeping your smile through all the struggles of a new system! You have a real gem there people! Be nice to these employees while they learning the new system to better help you!"