FMI Center For Optimal Health

"I have been a patient x 4 years at FMI, and have never had an issue. In fact, I am a health care provider and have referred several of my patients and family/friends to FMI. Although my PA at Optimal health, Josiah, is a 5 star, I am giving an average of 2 stars for the extremely unprofessional interaction with Amber, the PA/part owner of the clinic. I had a scheduled appointment for a follow up regarding bio-identical hormone replacement. It was not explained to me who would follow up, but I was under the impression it was a billable tele health call & would be a RN based on the interaction from my last appointment. Because I am a very busy provider, I have to block my schedule for personal appointments at least 4 weeks in advance. I received 2 reminders for my appointment that was scheduled for 15 min starting at 3:00-3:15. This was during my work shift and I had my own patient arriving at 3:15. Nobody called & I attempted 3x to call the office. At 3:20 a voice message was left, by whom I thought was a RN. I immediately called back after explaining/apologizing to my own patient that I needed to speak with this provider as I was having some issues. When the individual answered, I expressed that I was a bit upset being that my appointment was supposed to be at 3:00 not 3:20 and I was a clinician with a patient at 3:15. My tone was raised as this interfered with my own patient care. I did not receive an apology, nothing. I went on with the call and was polite to the individual, answering all her questions as there was no need to hammer on her since I already explained I was upset. 1 hour later I received a call from a very hostile, Amber. I was expecting a call from a MD regarding my patient I had sent to the ER that a.m. and had provided my cell number in case it was after the clinic closed. When I answered a call, I thought it was my patient's MD. I had my phone on speaker because I was in my office with my colleague/boss who was involved in the care of the patient sent to the ER. To my surprise I was greeted by a hostile unprofessional PA, who said her name was Amber. She began lecturing me like a child the entire 5 minutes. She raised her voice "you will treat me staff with respect." I explained that I only told the person I was upset as my appointment was over when I got called and had a patient of my own. In her hostile tone said "you should know better." I learned this was a MA not a RN who was 20 minutes late calling me. I also figured out it was not even a billable appointment (which changes things somewhat). I then questioned why patients can not be late or need to reschedule but why does a provider not have to respect a patient's time. She then said "You need to find another clinic for your care." WOW. She is not even my provider telling me this. In my 23 years of experience dealing with medical professionals and surgeons on a daily basis, never have I ever witnessed such unprofessionalism. She was accusing me of yelling at her MA, which I did not, then calls me in a complete hostile tone dismissing the fact that I have obligations of my own. I will say when my colleague/manager sat through the speaker phone conversation, he was shocked by this and inquired about the nature of this. He prompted me to reach out to the Director stating if this were his own employee interacting with a patient in this manner, then he would want to know. He, also refers a number of patients to FMI & verbalized his reservations of doing so in the future based on this hostile interaction. When I reached out, I learned Amber lied stating she called me to apologize when she did nothing of the such, and she said I was the hostile one when she called. Just simply appalling. I at least had a witness to this event. I would not recommend ANY person you care about to ever see AMBER as a provider. I am guessing the MA was having a bad day & when I confronted her about being upset, she was sensitive, & blew this up. Then someone, who should know better, made a very unacceptable phone call."

"Dr. Pennick is awesome. I will say he took the time to ask me tons of questions, let me talk through everything, and I mean, everything. He gave great advice, and recommended some products for my gut so that I was able to enjoy and eat all the foods I wanted to again. He also recommended an extensive bloodwork panel to be done. However my reasoning for three stars is not necessarily towards Dr p, but the practice due to miscommunication the cost of each appointment. I was expected to pay $200 for my initial appt, then the bloodwork panel which was about $300 after insurance, then I was told the follow up to review my blood work would be included in the initial appt cost, when actually I showed up for it and they presented me with an estimate for another $350. I was fully invested in continuing my health journey there, but after I felt like they had offered me one thing and then taken it back, and surprised me with more charges I just felt like that was how the rest of this process was going to go."

"The level of compassion and well being given by Dr. Penick is incomparable to any other I’ve met with over the years. His level of knowledge is off the charts and he has real solutions to offer. The office staff are also so very kind, funny and engaging. Take your health seriously and put that as your number one priority and these medical providers will make it happen for you!"

"I’m so grateful to Dr. Holthouse! He has totally changed my life and health! After seeing multiple doctors for Mold Illness with no improvement I was recommended to see Dr Holthouse. His knowledge and expertise was astounding and now I’m recovered and feeling healthy again! I’ll be forever grateful for his help and the incredible attention given by all the medical staff at Functional Medicine of Idaho!"

"I highly recommend this clinic. They are professional and so knowledgeable. My husband sees Dr. Penick and gets great care. He has helped him with energy and he’s feeling great. I see Amber Warren and she has resolved issues others couldn’t. She asks all the right questions and digs deep to find answers. Go see them!"