Caldwell Immediate Care

2523 South 10th Avenue, Caldwell, ID 83605

"Medical staff were supportive and compassionate, but the intake process was less than desired with priority given to patients with previously held appointments. I would not recommend this location as an "urgent care" facility."

"We visited this facility on Friday, June 6th for my daughters migraine. (Our regular doctor was out of office) Our visit was terrible from the moment we walked in. As we sat waiting to be seen, several office people sat around a desk watching loud videos and laughing for at least 20 minutes. Gossiping and talking about parties and such. We were then taken to a room which had filthy floors and spills on the walls. The walls were so thin, that we could hear the doctor talking with 2 people in the next room about her possible bladder infection. The provider "Mindy" came into our room, did not even sit down, stood by the door, and said "So, you have a migraine? And you have had them before?" We answered yes. She then said "We will give you a shot of toradol, and a shot of Zofran, and i will send a perscription for few muscle relaxers to your pharmacy." She then walked out of the room. The MA then came in with the shots. She gave the first shot, and then stated "I'm going to give you the second shot in the same hole -there's no reason to make 2 holes" which I had never, in all my injection experience, heard of. She then gave the second shot and it immediately created a painful, hard lump in the skin - crystalizing the Toradol and making it ineffective. (We didn't realize that was what had happened until later talking to another doctor) we left and went to pick up the muscle relaxers she said she was going to call to our pharmacy. The pharmacy hadnt seen the order yet. (Friday night we went to the Emergency Room - because the meds given at Immediate Care had had no effect- where she recived an IV, Toradol, Zofran, Benadryl, and Tizanadine - a muscle relaxer). We went back to the pharmacy the next day (Saturday) asking for the perscription, and the pharmacy said it still hadn't been called in. I called Immediate Care, and asked them if they had called it in. The person who answered the phone checked with the MA, and told me " she forgot to call it in, she apologises for the delay". We then had to wait till monday to check with our parmacy, and they told us they would have to order the medication, and it would be here in a few days. I went to pick up the med a few days later and it was a perscription for a completely different daily/long term treatment medication that my daughter is already taking. (The doctor had not even mentioned this medication at our appointment). I then called Immediate Care again asking about the mix up, and they said they would call me back. They never called back. I called them 2 days later on Friday, and after a lengthy hold, someone got on the phone and said "Mindy doesn't give muscle relaxers to migraine patients" to which I replied "That was not what we were told at our appointment". I would not recommend this place. I will never go back. I have heard good reviews of the actual doctor (Dr Page) who works there, and I'm not sure he is aware of the other providers incompetence, but I am trying to find a way to let him know."

"By far the best place anywhere in the valley! We are getting ready to switch our family physician care here! We only go to CIC now, they treat you very well, respectfully, with almost zero wait time. Walk ins welcome, and the doctors let you decide your health instead of trying to force their beliefs on you!"

"Mindy my physician was so amazing!!! answered all my questions and helped me feel reassured that I was getting the right care!!! most places I have found that it seems like a problem to come in to get checked out. coming in here they're smiling faces and bright attitudes helped me feel comfortable to go in and see a doctor. Thanks for the easy in and out help and meeting all my needs and questions. A place to go to help you stress a little less when you are in pain."

"Dr. Page is amazing doctor who always takes care of his patients! Also the new provider Mindy is just as great, quick and very thorough! The nurses all are very skilled and really know their stuff and the receptionists are very kind and helpful with any questions. They do get very busy so sometimes there is a bit of a wait to see the provider but it's because they really take their time to make sure all their patients are seen, listened to, and taken care of. You will never feel like you're being ignored or rushed out, the staff has even stayed late to make sure all patients get fit in to their schedule!"