Northwest Family Medicine

"I just went in here to drop off New Patient forms and the older lady at the desk was so condescending and rude I immediately left. I filled out the top of the form incorrectly and she told me to fix it, that’s fine. The form then asks if I have a current provider and I checked the “none” box. The next question is “reasons you are changing providers” and I left it blank, because I’m not changing providers if I don’t currently have one. She was incredibly rude and impatient and said “no, no, this won’t work, you have to put SOMETHING, this has to be filled out more”. I tried to explain that I wasn’t changing providers since I didn’t have one and she condescendingly started reading the paperwork to me in a slow manner and told me to put down a physician, I told her again that I didn’t have one and she said “you have to put SOMETHING”. I understand filling out the paperwork correctly, however the form was contradictory and direction could have been given humanely. It gives me no confidence that the providers will offer my family or me compassionate care if the face of the office is that belittling."

"Katie Jarstad was absolutely wonderful. I truly felt heard about all of my concerns. She came up with a plan that made me feel confident about my care. Northwest Specialty is my go to for medical care."

"The checkin process went smoothly by staff that were courteous and efficient. The doctor was personable and engaged, taking the time to explain medical conditions and my particular health issues. I'm very pleased with their operation."

"Great location, large waiting room. Everyone is very friendly and I really like my new PCP Dr. Jarstad. Their urgent care was great as well when my son broke his arm recently. Thanks all!"