Heritage Health Post Falls 925 East Polston Avenue, Post Falls, ID 83854

"Terrible, unorganized, for some reason they a high turnover rate so I’ve seen 4 different people in 2 years. It’s like they don’t read your chart and I’ve gotten called other patients name. Just bad bad bad all around. Except the nice lady that draws you blood"

"My husband and I began care here with Andrea Garey and I can honestly say we have never had such a good healthcare experience. She listened and offered helpful well thought out suggestions. We are very pleased! Update, 2nd visit was a complete definition of what is wrong with healthcare today. As a patient I was insulted, was provided horrible customer service and I won't be back!"

"Had an appointment with Nancy Hunter and had the worst experience ever with a provider. Would leave a 0 if I could. Not only is she rude and does not listen she was condescending and did not read through the notes that were given to her about the issue going on and acted surprised when issues were stated."

"I’ve read some of these complaints about HH. I’ve been seeing Nancy Hunter for years and years. Not only is she one of the best Np’s she is seriously awesome at her profession. The care that I’ve received has been nothing other than stellar.there is protocol that has to be followed and rule as any other business has. Follow the protocol and you will receive awesome care. I 100% recommend Heritage Health. There is always going to be bad apple in the bunch. I gave this place 5 stars because they give me 5 star treatment. In most cases if I do the research on how to take care of my health outside of the institution and have the Will power to take charge of my health most health issues are easily resolve by the food choices I make and regular exercise. Always do your research on your own health. If you are overweight and grossly out of shape health issues will be difficult to manage. To me medicine is not the answer."

"A 2 year workup for severe low back pain and left hip pain. 2 YEARS of being denied appropriate studies and medicine because I had medicaid. Nancy Hunter NP quote "I don't want to spend medicaid dollars if it's not necessary " after I begged for an MRI for months. 3 orders for physical therapy over a 2 year span at $2600x3 and "conservative" treatment options I finally got her to order an MRI ($1650) after my physical exam landed me in tears begging for help. She gave major attitude and literally rolled her eyes at me after she submitted the order. Guess what? My MRI results were positive for several things including a labral tear on my left hip. I needed surgery!! We have "real" insurance now so I dumped heritage as soon as I could. Their mission statement is a lie too. Just ask the employees."