Blue Compass RV Hayden (Blue Dog RV)

"I've had a Blue Dog purchased RV since 2014. Wanted to point out the exemplar service provided by Shawn at the Hayden, ID location for Blue Compass RV. Entire staff are above the rest. It is what you expect, but often don't get, a true model of what service should be.Thanks Shawn!"

"Being from Canada, we were stranded with a broken axle on I-90 for 24 hrs Called around and everywhere gave us no help, no staff, too busy or no call back until we called Shawn. He not only listened, he offered amazing support, concern and emphasized the stressful situation we were in. He gave us confidence that he and the team could and would help us. He went out of his way to fit us in as quick as possible in order for us so salvage some camping season left. His communication was amazing, the repair team was outstanding. He even offered to come in on his day off if needed as we had to travel back from Canada to pick up our RV. Being a business owner, Shawn is exactly the type of person we would want as the representative of our company. Thanks Shawn and team!!!"

"On behalf of a local ministry we went to Blue Dog RV in Hayden off Hwy 95 to look to purchase an RV suitable for winter for a single mother living in the Coeur d’Alene area. We let them know the situation and the fact that this would be her home and not used for recreation. Before we purchased the RV we went out and had them show us that everything was working. They didn’t show us that the water and sewer were working but assured us that Blue Dog RV had winterized our RV and that they would also make sure the batteries were fully charged. They told us they had gone through everything when they first purchased the RV and that it was all working. When we arrived to get the RV the batteries were dead. Later after we delivered and set up the RV for the single lady, we found that both handles to the valves that open the sewer lines were broken. Both the black tank and the gray tank were frozen including the main sewer line and had not been winterized. The fresh water line was also not drained and frozen. When we told them the issue they said they had no service person from Blue Dog RV to help us. Prior to the purchase and part of the deal we made, Blue Dog RV also promised they would fix a few minor things such as some molding that was separating from the wall and the shower door that wouldn’t close properly, none of it was done. Blue Dog RV also told us they had people who would deliver the RV and when the time came to deliver, the two separate drivers we contacted through them bailed on us last minute. The first day we waited more than half the day and weren’t able to schedule with someone else until the next day, where the second driver cancelled just minutes before he was scheduled to arrive. The single mother had all her belongings moved out of her current trailer awaiting the arrival both days in sub-freezing temperatures. We weren’t able to get the trailer delivered until the following week and with someone who was not affiliated with Blue Dog RV. We hired a repairman to come out and he was unable to get the sewer line working because the lines were not drained and were frozen. The single mother went without running water for over a week and went without a place to go to the bathroom for 2 weeks. We reminded him that he said he would fix the things, as promised, and he eventually said that they didn’t have a dump station at their location, but has a service come do it and probably had a receipt somewhere. When I asked to get a copy of the receipt or know who did the service he said he didn’t have time for that. We will never purchase anything from Blue Dog RV again as we were continually lied to. It’s shocking to know that a business would lie to a ministry and knowingly put a single mother in a position like this."

"We noticed a badly worn tire on our trailer at our previous stop and needed to either fix it or make sure we would be safe on our 2500 mile trek home. Shawn booked us in ASAP and the techs were all over making sure we were able to leave safely and get to a pet-friendly campground that night. Everyone was super-friendly, and we were able to wait in comfort with our dog while the trailer was serviced. (They did a temporary fix to get us home, since we didn't have several extra days to wait for parts.) While their rates are some of the highest around, the guys were pros and didn't take time they didn't need to get it done for us."

"Bought 1/4 million dollar Palazzo, diesel pusher. Repeatedly in shop to fix leak. After 3 years problems nor repaired. Service ignores work that is "difficult. " couldn't check computer message. They don't have the equipment to service what they sell."