Sally Beauty 740N North Cecil Road, Post Falls, ID 83854

"Really friendly staff. The employee was very helpful. She took her time and helped me find the correct products, and understand the differences between the various ones so I could pick the best one for what we needed. I was very pleased with the helpful service. Would have no problem going to this location again."

"Terrible customer service. I called for the hours and got the recording which stated they opened at 9am. When I arrived at nine the clerk told me through the locked door that they opened at 10am. When I stated she might want to change the message on their phone, she just shrugged and said "the hours are posted on the door". I went elsewhere. The next time I went to the Post Falls store, the clerk asked me if I would like a bag for my three items, and then charged me for the bag! That was the last straw."

"My mother was treated horribly over the phone after calling and inquiring about a product she was recommended and it didn’t do what she had hoped. Debbie was the woman’s name. She also couldn’t help but stuff food in her mouth whilst on the phone also. Maybe train your employees better in the customer service area"

"I love the Post Falls Sally's because of two lady's Krystal and Tracy, these two women have always been so helpful, kind and welcome, they practice the great customer service that a lot of companies lack nowadays and they are an asset to the company beyond words. Although I have moved and there are other beauty supply stores closer to where I am now, they have me as a dedicated customer willing to make a drive with I'm in need of beauty products and advice. Thank you lady's for all you do...."

"Not sure if I will return to this location. The older lady that was there today had horrible customer service skills. I am assuming that at the least, 10% of your clients don't know completely what they are looking for when they go to your location or how to use the products properly. Well, I am one of that 10%, although I have shopped there before and have basic knowledgeable. So I ask the lady what I should use with a certain hair dye and her reply was, "Read the directions!" She was just rude and short about it. Fine, moving forward... Me and my daughter carry on and shop. We go to check and she is looking at the products my daughter is buying and turns to me and says, "This isn't for her is it, because it's not gonna work in her hair!" All I am thinking is now you want to give advice. I was like its fine, we will take it. I would have been totally grateful for the advice if you were nice. The lady was just rude and condescending and her body language spoke volumes. Overall old lady that works at Sally's remember this, your paid to know your products, not me! Your the Sally's expert, not me. And next time think before you speak. If you see a young lady purchasing products that maybe you don't think our going to work just be nice about it. Friendliness goes along ways."