Majestic Flooring & Design

"I booked a few appointments with various flooring companies to get estimates for an insurance claim. Each one before this appointment had come to my door at the appointment time and introduced themselves before entering my house...what professionals usually do. Not sure if the guy that showed up from this company was having a bad day or what, but he was completely unprofessional. I didn't see this part, but apparently he gave my son a look because he saw him standing at the door and did nothing about it. When I saw him, I immediately went to the door and opened it to see who he was but he was already trying to come inside without introducing himself. I was visibly startled and told him that I just wanted to know who he was before he came into the house. He proceeded to argue with me and tell me that I opened the door, not him, and then made sarcastic comments about me already having estimates and that he was "passing" on the job. It was literally one of the most unprofessional interactions I've ever had with somebody who is supposed to be a "professional"."

"Chris was an invaluable resource in selecting the right flooring for my lifestyle and selecting a very experienced installation team! My new floor is beautiful."

"I needed new carpeting throughout my house. My parents had good luck with Majestic. One of there friends recommended Majestic as well. I shopped several competitors but was very impressed by these guys, particularly Chris Woods. Efficient service, the carpet showed up when he said it would, and the installation crew was great. Highly recommended."

"We were referred to Majestic Flooring and Design by our builder Stacy Construction. Colby was the representative assigned to our project and the wife and I could not have been happier with the service. All selections on our new home were done in 2 hours. Yes! 2 Hours! The wife had a vision and Colby took it to the next level. He was top notch. When it came time for the install, the crews were also professional. We have been in the home almost a year now and we couldn't be happier from all parties involved. Outstanding job!"

"Our experience was and continues to be awful. Majestic Flooring was hired to do the flooring in our home 5 years ago. We had carpet and LVP flooring installed. Immediately after install we noticed problems with the LVP flooring. You could see the blue material that was laid between the subfloor and planks between some of the seems of the floor (which were very wide gaps). We sent pictures to Chris and he and another guy came by to look and a few were adjusted and putty was used between some of the larger gaps. Chris's response to our disappointment in the appearance of the floors was "Well you picked inexpensive flooring). The carpet installers also scuffed up our stair railing during install and Chris's "fix" for that was to come over with a black sharpie and fill it in. As the past few years have gone on we have had multiple planks start to pop up and noticed more gaps between planks. We called to have someone come take a look at the floor and stretch the carpet. We were told by the gal ( Amanda I believe) who answered the phone that they would find a spot on the schedule and call us. It took weeks and 3 calls from us to finally get something on the schedule. Chris denied that we had ever called in the first place. The repair guy they sent out looked and the floors and said they were not installed correctly and urged us to ask Majestic to fix them. We called Majestic and Chris was extremely rude and disrespectful. He said the floors were floating and when I told him the repair guy said they had been glued he told me " Robert didn't say that". He said I should just have my husband call him. He then said he would send out the brand rep for Hallmark Flooring to come look at the floors. Austin came out and I got the impression that Chris had already given him his opinion on us and our flooring issue. Either way Austin checked many areas of the floor and also felt they weren't right. He said he would give his suggestions to Majestic and that someone would call us. We didn't hear from anyone for days so my husband called and left a voicemail with the manager at Majestic regarding Austin's visit and what can be done with the floors. The manager called and left a message saying it has been well over the 1 year install warranty and there was nothing they could do. Fast forward to today and we had a professional flooring repair company come take a look at the floors and they immediately said the flooring was not installed correctly. He said there was so much movement in the planks. These were sold to us as 20yr floors and it has been 5 and they are failing. 3 professionals have told us they were installed incorrectly yet Majestic refuses to fix the issue. They not only have given themselves a bad name but are not doing any favors for the product itself made by Hallmark Flooring."