Trademark Heating, Cooling & Electrical

"Great customer service. Had an electric furnace and new thermostat installed. Fast, efficient, courteous, and very professional. The install team got everything installed and cleaned up. There was one little issue with the thermostat wiring. I did a chat on their website. The responded immediately and I got an electrician scheduled for the next day. I would highly recommend them."

"Dan, our technician was wonderful! Polite, knowledgeable, efficient, personable. He was conscientious and was easy to have in our home, almost like a guest. He explained how the system worked, what had caused the issue, and made sure we knew how to operate the furnace before he left. He was also courteous enough to wear shoe covers and to tolerate our barky little mini Schnauzer, who ended up adoring him. Thank you! 10 star technician rating :)"

"Frustrating company to work with. Attentive when there were thousands of dollars on the line for a new furnace, but then impossible to get ahold of after the money had been paid. The gentleman who came and did the quote was nice enough but promised many things that apparently “couldn’t be done” when the installers came. We have failed our inspection twice now. Trademark was supposed to set up the inspection as part of the service, but this did not happen. It took 6 phone calls and a lot of texts to get them to set up the first inspection, and not much better for the second. They did not use a drop sheet and we now have purple drips of pvc glue on the floor. Luckily it’s just on cement. We didn’t care about all of the plastic shavings left behind because that’s an easy clean up, but I wasn’t happy about the sharp screws left on the floor that our children could have stepped on. They also did not caulk around the exhaust holes they drilled in the side of the house. Easy enough to do myself but I figured that would be standard of practice. Having failed two inspections we didn’t have much confidence in having them make corrections again. We had another company come and make the changes needed. The actual furnace is good quality, but for the price we paid (fairly expensive compared to other companies) I figured the service would be better. Luckily we didn’t decide to have them replace the AC at the same time. I will say the installers were all very kind but customer service and quality control has been sub par in general. They have good reviews online so fortunately others have had a better experience but sadly that was not our case"

"Not a lot to say but such an amazing and professional crew. They worked very efficiently and professionally got a whole furnace and AC system install done in one day. Would definitely recommend Trademark to anyone."

"We had a technician come out to clean our furnace which seems to be struggling to function efficiently. Dan did a wonderful job explaining what he found and took time to help me understand the issues and go over options with me. He offered advice about what he would do if it were his home, and I felt his expertise and experience were very valuable. After he left, we also had a comfort analysis done by Nate. He offered additional input based on the specifics of our house and we made a plan moving forward that we are very comfortable with. Both men were very personable, punctual and experienced. I highly recommend this company!"