Tri-Cities Airport

"Alaska went above and beyond! First time flying out of Pasco NEVER AGAIN especially not with DELTA ❌ The TSA line was quick and the TSA security wasn’t rude as others and were quick and diligent. But the customer service of Delta was HORRIBLE! There were no reps at any of the gates and after talking with the police counter they recommended I go back to the entrance to speak with a representative in hopes there was someone there - THERE WASN’T. I was trying to update my flight changes on the app and the app wouldn’t allow me to when that’s where delta directed me to make a flight change! I went up to the bag drop off area and the only rep was for Alaska. I saw there was a rep there and got in line and asked if it’d be possible to book their flight leaving in less than an hour to make my Delta one (never done this before). They found me a flight, then directed me to call Delta reservations. The Delta agent on the phone was SO RUDE but I got connected to bookings in time for them to not cancel my international connection with them and let me fly with Alaska to SEA. EJ was the name of the Alaska rep that went above and beyond and waited for me so I could book my new flight and get a boarding pass before leaving to go to the gate to help the flight board. I have never had such poor customer service with any airline, but I’ve also never had such great customer service. I am proud to be an Alaska cardholder and will always try to book with them in the future. EJ was friendly, patient, and professional. SOMEONE GIVE THAT MAN A PROMOTION! I’ve only had one bad experience with Delta back in 2019 but I gave them the benefit of the doubt… won’t make that mistake twice. *That being said, I was able to go through TSA again super quickly after booking my flight at 9:12 when it boarded at 9:30 and I had time to wait. My issue is with Delta and all the other airlines who have no reps to help their customers*"

"TSA wasn't a big hassle. That's a very good thing. I was stuck here for many hours because of weather delays. I wasn't very happy missing connections that day but sometimes this happens. I ate at a pretty good restaurant and watched the planes. All the customer service people were pleasant. Overall, not a bad place to be stuck. Thanks everyone!"

"Just the right size. Fast and easy TSA PRE. Short lines and nice airport ticket personnel."

"Oct 11, 2023: seemed cute and clean. Nothing nuts. I didn't notice food as I wasn't looking for it. Maybe when I fly out I'll have a look. Car rental counter is opposite to where the rental cars are parked. That was weird to me."

"I fly a lot all over Washington, and this is one of my favorite airports. It’s super clean, modern, great TSA staff, and efficient. It has a nice central bar/restaurant with good food options at reasonable prices and nice big windows that overlook the runway. The waiting areas have ample seating and charging areas. If you need a rental car, the rental desks are just outside the security exit, and the lot to grab cars is adjacent to the terminal. I love flying to the Tri-Cities thanks to this airport and how well it is run."