Fastlane Inc

"If you're looking for someone to shoot you straight and be honest, I would recommend giving these guys a try. They weren't trying to up-sell me. They educated me and gave me good information. This is my new go-to for an oil change. They don't take appointments, so you'll never know exactly how long you'll be there so be open."

"Asked for 10w30 in my truck, they told me they were out just to find out after the service was done they did have and just didn't want to put it in my truck."

"Pulled up for an oil change. There were cones in front of both stalls. I only saw one person working. He looked at me, stood up from his chair and then got it in his phone and never looked at me again. So instead I left because obviously my business wasn't important to him."

"I was taking a flight that day to travel to my father's funeral. I had enough time to get oil changed in my car if the place was not busy and fast enough. Had already tried Valvoline but they had a 90 minute wait. So i tried this place for first time. Pulled in and see that they have two bays, both of which are filled, but no cars are behind them. So i pulled behind one of the bays, but not so far as i can't turn around in case they aren't going to be done soon. There are several employees, and none of them come out to greet me and/or give me a time estimate. You know, like every other oil change place does. This goes on for 10 minutes and I'm thinking, "I need to know how much longer it's going to be," so i get out of my car and walk up to a tech and start to ask, but before i get a word out he says "you need to get back in your car." I try to say "I just need to know how long it's going to be" but he interrupts me and says you need to get back in your car now." I'm sorry to say I laughed in his face (that wasn't very big of me) and I did get back in my car and immediately left and went to another place closer to the airport I was headed to. I'm NEVER going to give this place my business. Based on the reviews I see from people who had similar experiences I can see this wasn't an isolated incident."

"Rude. Horrible customer service. The main tech had a bad attitude right from the start. My husband told the tech what oil he wanted in HIS car but was told no, he had to look to see what it took. We are not asking you what you think it takes, we are telling you what we want. After my husband telling him 2 more times what kind of oil he wanted we finally said we will go somewhere else. He did not care. Apparently they have plenty of business so we went to One Stop Lube Hayden and we’re treated with respect. I recommend going there instead of Fastlane."