REI 8300 West Emerald Street, Boise, ID 83704

"WARNING: REI sells returned safety equipment as new. We're members and shop REI 1st as the service expertise is excellent with good choices at reasonable prices. So I needed a ski helmet and got great advice on choosing one. Thanks! The rub...an obviously used helmet was brought out but was priced as new and not mentioned until I asked. It is not good at ALL selling used safety equipment! Damage might not be obvious per the Giro manual. I was offered a discount after pointing out this very obviously used helmet. So I downgraded my rating to a 4 and now to a 2. Unfortunately, there wasn't a new one in my size or black color so I planned on ordering it online from REI but found it cheaper on Amazon Prime. So it goes but I'll continue shopping at REI but being even more careful. REI really should reconsider this specific item/safety equipment category return policy. No comments so it seems they don't care much."

"Very aggresive sales people. I can respect the hustle, but take a hint! Having to deny your stupid membership 4 times before I can pay and leave is the most irritating thing ontop of how much the sales floor associates tried to upsell me when I said time and time again what my budget was. Your sales tactics and agressive associates are the reasons I will never buy your membership and excessively marked up merchandise."

"Justin and Danielle in the bike shop were excellent! So quick, so easy to work with, and so, so fun to talk to. I had ordered new tires and picked them up in-store, thinking I'd have to schedule out an installation. I brought my bike anyways, and they squeezed me in no problem! I'm definitely already looking forward to the many more visits and upgrades I have planned!"

"Needed a pair of trail shoes for the Spider Creek to Buck Gab hole in the central Cascades in WA this coming week. Eric was extremely helpful in helping me choose the right fit. The store did a very good job of keeping people safe by only allowing xx number of people in the store at one time. A little wait in line wasn’t too bad outside the store, hopefully these shoes will work out! Thanks team and THANKS ERIC!"