The Groom Gallery

"Jennifer is very rude. I was admitted into the hospital day before my dogs appointments I tried to call them numerous times and I could hear them pick up the phone but they were not responding to me. I knew they had change location so thought maybe they were having phone issues. I was told by Jennifer that the owners don’t come to that store and she’s sorry for our emergency but they can’t allow us to come back. Even though she’s not a manager she said she has the right to tell a customer that they can no longer come back to any of their stores. No one has ever been rude from that store except for her. Very sad they treat customers that away and not give it a second thought."

"Would barely touch one of my dogs saying she was aggressive. I’ve never had this problem and she’s almost 4 years old and has been groomed routinely. The other is 6 mos old and looks like a patch work rug! Over $120 was wayyyyy too expensive for the rush and bad haircuts! Don’t recommend!"

"Took my Golden doodle here and gave very specific instructions to clean his ears thoroughly express his anal glands and trim feet shorter etc. Paid extra for all. Paid over $100! My husband picked him up and his ears were even trimmed or cleaned. His hair looks like a toddler had a hay day and just clipped randomly. Very patchy and long long patches all over body. Husband took him back and this time she half clipped ears and still did not clean them. We had to take him to another groomer today who said his nails weren’t even touched, his glands weren’t done just like his ears and teeth etc. He said he had such an uneven cut he couldn’t believe it! So Groom gallery charged us for extra services they did not even provide and then we had to pay another groomer just to fix what they did and complete his groom! Don’t go here! This isn’t a fluke either because we had to take him back in the first time and have her fix him and she still never cleaned the ears. I try to give second chances… shame on me for being an idiot. Don’t waste your money"

"We live in Olathe and drive to this location because they are the best! They listen to what you want and will make recommendations to make sure your dog looks perfect! Tucker is always excited for his ‘spa days’ there! Highly Recommend"

"Jennifer did a great job with my 15 month old “only one other time” labradoodle who had a previous hard experience due to his inexperienced doodle mommy. Jersey was completely comfortable with Jennifer and she was so good to explain the best cut for his particular fur type and temperament. I’m so thankful and relieved to have found Groom Gallery. Thank you!"