Deranleau's Appliance, TV, and Mattress

"Billy and the crew were great. They answered my questions and provided additional helpful information. Efficient, friendly, professional in a good way."

"We have always received great service at Deranleau’s! Their prices are very competitive and we love shopping local!"

"***This is based on this interaction only and overall I highly recommend the store, especially based on previous purchases and customer service.*** This experience, I called the Moscow store on a Saturday with the brand and model number of a washing machine I wanted to purchase over the phone and have it delivered. I called from across the country and knew exactly what I needed and where to deliver it locally. My call was forwarded to the Lewiston store because the phone wasn't picked up in Moscow. Talked to a great person in Lewiston and told me what I needed, shouldn't be a problem. He said Moscow was most likely with a customer, would transfer me to a specific employee in Moscow and if he didn't pick up, to leave a message as he's good at returning calls. On Tuesday I had to call back, did not get the model I wanted because it wasn't in stock (said it was their website) but the person did have a comparable suggestion within my price range and found a quick delivery date. I didn't realize until writing this review that I was not offered a warranty. That would have been a good idea as this was a gift. ***This is based on this interaction only and overall I highly recommend the store, especially based on previous purchases and customer service.****"

"Update: A representative from Deranleau’s contacted us. They took immediate action to resolve the issues below. The care and attention in ensuring damages were repaired and our concerns were addressed was impressive. It means a lot that a local business would take such efforts to ensure the satisfaction of a single customer. I really can’t overstate how helpful and accommodating they’ve been! So much so that we will likely look to Deranleaus for our next appliance. We were excited to buy a well-reviewed washer/dryer set from a local appliance store. My husband was pleased with the sales team, anywho helped him find and purchase what we were looking for. Our mistake came in paying $79 for delivery. Upon arrival, the team of three delivery staff were told multiple times to use the back door and back stairwell due to limited space in the front entrance and front stairwell. After refusing multiple times, they elected to go down our front Stairwell at the bottom of which they realize there was not space. Rather than turn around, they wedged the washer through the very narrow entrance into our basement, damaging our basement wall, linoleum, and brand new appliances. I think the most frustrating damage was of the washer window, which was scratched to the extent that it constantly looks dirty. They took multiple pictures of all of the damage they did, Then departed without an apology. We waited some time to hear from them, in hopes the store would make this right, and never heard a word. We gave 2 stars because the sales team was great, but no amount of salesmanship can make up for this damage. I don’t imagine we’ll purchase appliances from this business in future, and certainly wouldn’t recommend delivery to those who do."

"We had an issue with our washer. The 2 servicemen showed up early, which was great. The machine may be fixed. If not, they said they would be back. I could not have asked for better service!!"