Papa Murphy's | Take 'N' Bake Pizza

"I would like to specifically address the manager of the Papa Murphy's on Garrity. Having to leave 1 star insinuates that 1 star was earned. If you are willing to read this you can decide for yourself if 1 star is appropriate. We waited in the drive thru for 15 minutes which was somewhat expected. Once we made it to the window we watched the worker at the window help person after person at the register. I find it difficult to believe that she didn't think anyone was in the drive thru. No one was making pizzas. One worker was stocking cheese, another was on his phone. After the register worker helped 5 people at the counter she opened the window and apologized. We gave her our name and she asked us if we prepaid online which we had (I have the receipt via email). She went to gather the pizza. She said she couldn't find it. She looked in the system and still couldn't find it. My frustration was quite high at this point so we left. My wife called the store to ask for a refund and we were informed that that it was not possible because there was no manager at the store for the rest of the day. This may be a blessing since we went to a competitor that we hadn't tried and was very pleased. We will definitely be back to the new find. Now I know that Papa Murphy's will not miss my business and I'm also not expecting anything to come from this but we spent a total of $60 for 1 large pizza. That could be painful for some and is hopefully considered unacceptable by the store manager. Thoughts on the 1 star?"

"Nothing fast about this food. Spent 30 minutes waiting in the lobby while my family was in the car to pick up my online order. Was told that my order was on the line still. No pep in the step of the employees. More customers waiting in the lobby than there were employees on the line. Had to cancel my order and go elsewhere. Who knows if they will actually refund me my money. Save your money and go to Wendy's for speed, or Firehouse Subs for actual customer service."

"Went to get our pizza that we ordered on the app and it hadn't even been looked at. No problem they were busy. Paid for our order then waited. Again no problem it was busy. Sat and waited and watched lots of pizza being made but no sign of our order. An hour later we were finally able to ask someone where our order was and they looked dumfounded that we were still waiting. It had been made and put on the wrong rack. They really need to be aware of their surroundings and actually talk to the customers that are waiting. Pizza was okay so that's why I gave them another star."

"We got a couple pizzas from here for the first time. Got them home, they smelt great even before we baked them. Didn't take long at all in the oven. Tasted great. Kids even said pizza was awesome. Looking forward to getting pizza from here again."

"I hate leaving bad reviews and I’m not a complainer. However, these days it costs a lot of money to eat out. We spent $60 for some pizzas and got home to see they were made wrong. We were clear on the ordering and even the tickets are correct. One said no mushrooms and the pizza was literally loaded with them. The other was a Pepperoni and olive and they didn’t put olives on it."