Java Jump 601 North Mullan Road, Spokane Valley, WA 99206

"Excellent Chai tea and mocha specials are always a hit. Super friendly staff as well!"

"This is a great coffee place, but the girls could really use some hospitality training or customer service help. I come regularly and they seem very frustrated and almost annoyed when you have a specific coffee which doesn't make the buyer feel very good. I come regularly almost daily but it just seems like the girls are always upset. Very short with me, never really talks to me like no "how are you" I've never gotten into any confrontation or anything, I think it's litterally who they are as people. Good coffee not the best service. - To add: I tip pretty good if the girls are social and talk to me alittle, but for a 6.50$ 16oz coffee I'm not just gonna tip to be side eyed, and felt judged & rushed to leave for no reason. I avoid coming when busy so that isn't a factor and I've come for years and love the points system and the owner when she's there, good coffee. Not the best customer service."

"I order from here pretty regularly. I'd say the majority of the time my order is perfect but every now and then they try to pass of a lotus as a zipfizz. I'm personally not a fan of how lotus tastes. I'd prefer they just cancel my order if out of zipfizz. Update post owner response: I only commented because this has happened more than once. Alot of the time I order through an app like uber so wouldn't have a way to have order redone. First time I thought oh probably a mistake but at least 3 more times. I don't think so."

"I ordered a 32oz white angel with caramel sauce added, 4 shots, and hot. For some reason the barista had an issue with making my coffee extra sweet. Coffee this size ends up tasting like nothing but hot milk so I ALWAYS order it extra sweet and have no problem whatsoever paying for the extra flavor. I also have never had a barista be so rude about it or argue with me on whether or not its sweet enough. I thought her job was to make it the way the customer asks, especially since they are the ones paying for it!!!! I also tip $5 just in case its a hassle, I try to be fair! I feel a $5 tip is very reasonable for one cup of coffee!! So to treat me the way she did and talk to me the way she did and look at me the way she did was absolutely ridiculous!!!! No worries though, I will not be back to that stand. I don’t enjoy dirty looks, arguments, and nasty hot milk at 6 in the morning. So if you want your coffee done a certain way, I highly recommend that you don’t go to the window where the older lady is (Im guessing 40-45)Shes the one with the long blonde hair who works on the side thats facing Broadway not Mullan. You cant miss her, she will be the one rolling her eyes and telling customers what they are allowed to add to their coffee! Definitely wont be back!!!! Im a small business owner and I would not be happy with an employee chasing off business!"