Trademark Heating, Cooling & Electrical 254 Chevy Street, Sagle, ID 83860

"We purchased a propane heater 7 weeks ago. The wrong furnace was ordered, with 4 different attempts to coble it together. It ran so hot it started to discolor the flooring, ruined the harness and gas valve. After being hot wired by a technician it quit for the 4th time. We were told that they would replace it and do a temporary repair. The proper furnace has not been ordered. The part for the temporary fix is in, but no communication on the installment. I call every day and receive the same scenario of messages being passed on to people that ignore them. No one calls back as they say. It sure was different when I drove a check for the furnace down to Hayden, they practically met us in the parking lot. So why has the replacement furnace not been ordered? Why aren't we a priority for the temporary repair? Why are we being blown off, with phone calls and messages ignored? I have Zero confidence in the service of this company."

"Trademark mechanical got to us quickly when our heater went out. Had to order a part, but got our heater running in the meantime. We received a call from their office afterwards offering the use of electric heaters. Outstanding."

"From the original service call with Edson, to Matt in Sales, to the two installers - Justin and Mitchell, our experience with Trademark was stellar. Each employee that came to our home was professional, personable and efficient. They got us back up and running quickly. Great job Trademark"

"My heat went out 9 days ago. Trademark came to fix it the next day at 771.00 but failed to connect it to the thermostat so it was over 90 degrees when I got home. Not good. Met with the comfort advisor and was assured timeliness is key, as is cleanliness and no smell of smoke. None of that happened; each day I had to clean Freon the door to each workplace. Every appointment besides the comfort advisor were late or even delayed a day because there weren’t enough techs. Fast forward, 2 furnaces, 1 tankless water heater and 21,000.00 dollars later, my floor is has water in the studs, under my laminate flooring, under the wall and under my bathroom flooring and ruined two boxes of expensive flooring. I have taken extended time from working to adjust to their schedule. This is completely not okay, and I have two cutouts in my ceiling and nobody knows about it from trademark but was promised they will fix it. Not okay. The good, the crews have all been very nice. I hate to post this review because I really do like all who worked on getting my house heated but…bad financial judgment."

"Joe completed an installation review/estimate for a ductless Heating and A/C unit (one outdoor unit and 2 indoor wall units). We agreed on equipment location for the 30,000 btu (2 1/2 ton) Heat Pump and indoor units. Conclusion: Joe is very knowledgeable, professional and personable. As scheduled a month later Lee and Todd came with the HVAC components. When I saw how large the outdoor unit was, I suggested relocating the equipment away from the front of the house and also asked to relocate the indoor, bedroom unit on a different wall. Lee stated the relocation would not impact system efficiency but took photos and conferred with Trademark (I think Andy, the Manager). The relocation was approved and installation was completed efficiently and professionally. Lee is relatively new to Trademark, but he has 30 years experience with HVAC and his talent was quite obvious. The electrical work was sub-contracted to Rick's Electric, they did their job professionally as well. Andy returned after the work was complete and went through the operation of the new equipment remote controls with me. I'm very happy with the Mitsubishi ductless equipment and Trademark Mechanical for our home improvement and the competent sales/installation experience. Highly recommended! Update June 28, '21 (100 degF day): We just used the A/C feature of our HVAC and found the indoor unit did not drain water correctly (backed up and I had to place a container under the unit to catch the drips). I called Trademark and told them of the issue but that it wasn't an emergency and just work me into their schedule. Andy thanked me but said he would send Jacob out immediately. Jacob corrected the problem to my satisfaction; problem resolved. Thank you Andy, Jacob and his assistant. By the way we love our ductless system, we haven't had weather this Hot since we moved here in 1992 (our house is 76 degF rather than 90+). Money well spent!"