Pierce Auto Center CDJR

"Took my Jeep in to replace the tire pressure sensors, it came out with a parking sensor error. (NOTE the parking sensor error is not a message you can clear without turning off the sensors, so I know it was not on before we took it in.) Service manager was friendly enough but claimed he knew 100% his guys didn't cause the damage. I asked if he had cameras covering everything and he stated that they had cameras everywhere. I then asked for screenshots of the jeep as they were pulling it in, and then screen shots of it coming out to prove that his guys didn't accidently bump it into something. He then told me "Well we don't have cameras covering all the angles"... How can you be 100% sure if you weren't there or don't have the evidence that it didn't happen. All I know is they were fine when I took it in and then after it had the error on the dash. (NOTE: This jeep was in a big font end accident about 5 years ago and I had it fixed. They have worked fine ever since.) Pierce did give me a receipt for diagnosing the sensors at no charge but they were not willing to go further because of the previous front end damage.) This is the second Jeep Grand Cherokee they have messed up for me and my family. To be fair to them, It is possible that it was just a huge coincidence that they parking sensor stopped working in their shop, I have no way to prove otherwise. Wont ever trust these guys again. I suggest taking your Jeeps to Spokane or CDA EDITED PART in response to the OWNERS comment: Only thing I can add is that they make it sound like the Jeep bumper is held together with zip ties. It was repaired over 5 years ago, some of the plastic pieces that are inside were reattached to another plastic piece with a zip tie. The body shop showed this to me and it did not look like a critical part. Make no mistake this bumper has held fine (bolted on properly) for the last 5 years and over 40K miles after its accident. Never had a problem with the sensors. This is the exact thing I am talking about the shop trying to misdirect you into believing they have no fault by stretching the truth... in this case they may be right, but I don't really buy it."

"Not sure about this place when they say they have sent cars through their service department and there's obvious problems when you take a look at the car. The salesman tried to explain everything with lame excuses. Be careful shopping here. Have them fix everything you see. The person doing the paperwork didn't really seem to be happy with their job and seemed kind of annoyed at filling out paperwork which is his job."

"Awful experience with Pierce Auto Center. My whole family takes our cars here for every oil change and have never had an issue until this week. We took my grandmothers car here for an oil change about 7 months ago, and it is just now due for an oil change and this time we did it ourselves. Upon doing so, we discovered that the lower splash guard cover under the car was missing. All bolts were taken out and nothing was ripped or torn (it didn’t just rip off, if it did we definitely would have noticed). It is obvious that they took it off and never put it back on. This is a $400 part that we now have to pay for because Pierce Auto Center refuses to replace something that they clearly removed and forgot to install. When I called to inquire, they had no record of quality check, photos, or any evidence that my car was there in the first place. Everyone we have spoken to has been extremely rude. Absolutely zero customer service skills. Never going back, do not recommend."

"My husband and I bought a used Cherokee (for our granddaughter)and a new Cherokee within two days. This was by far the best car buying experience we have ever had and we have bought from Honda, Toyota, Dodge and Volkswagen. Some places only care until they have the money and then the attitude changes. These guys were all great the whole time and I know they will still provide great customer service down the road. When both sides walk away feeling good that’s a successful transaction. I would definitely recommend them to anybody. Kevin was the easiest going non pushy sales person and Lane in finance was great also."

"There is a reason that I have purchased 6 Jeeps from Pierce: they are amazing. The sales staff (Kevin, Jon, Lane and, Nick) are fantastic, the service (Brian) is top notch, and the team at Pierce is always there to give that extra effort to make sure that your sales, finance, parts and service are the best in the Northwest! Thanks for always being there for us!"