Woof's Play & Stay

"We love this Woofs location! We’ve taken our little guy Styles multiple times for grooming and he always comes back looking so handsome and happy. We’ve recently been doing DayPlays and everything has gone good and he comes home tired after a day of playing! The staff is friendly and we’ve had no issues. Thank you!"

"Our dog was booked into Woofs through KC Dawgz. There was absolutely a lack of communication between the two companies and with us. She was there for only 3.5 days (4 nights) and she came back to us incredibly dirty and covered in still wet pee and her fur was matted all over. It was disgusting. We are so disappointed with how she was returned to us. They also never let her into group play, even though she is an incredibly friendly dog. We had planned on doing a 3 week training package with KC Dawgz using Woofs boarding, but we can't imagine her being there that long and decided to cancel."

"Had to bring our rottweiler to this location because our normal location was booked. The staff was great and took amazing care of our dog while we were out of town. She came home happy and clean and I can't thank the staff enough!"

"Jason Bourne woofed it up for a week but was very happy to see his humans."

"This isn't my favorite type of review to write, but I feel it's necessary. Disclaimer: Woof's did pay for vet bills and the manager was responsive and took accountability for his staff. TL;DR: My dog was injured twice and had to go to the vet both times (one of which required her to be put under to get stitches & the cone of shame). The staff may be handling too many dogs and may be inexperienced in addressing emergencies. My dog is rowdy, but friendly and fun-loving and started going to Woof's Leawood for daycare and boarding services in early 2022. The staff at the time was attentive to her needs and would call me if there was an issue. I appreciated that they knew her name and little quirks, and that the location wasn't too far from home. Over the past few months, though, things kind of declined for us. Incident #1: My dog sustained injuries on her head and torso at the daycare in March, which the staff said was due to her getting into it with another dog - but I didn't get a call when it happened (I had to go back to the daycare after I noticed the injuries when we arrived at home), never received any information about the supposed other dog and its possible injuries, and haven't seen or received an incident report with details about what actually happened. Resolution: I talked with the manager who helped with the vet bill for antibiotics. Incident #2: A few weeks later, she was injured again - this time I did get a call but it wasn't to tell me what happened, but rather to ask when I was going to pick her up because she's bleeding everywhere though they tried to wrap her paw. They said they think she stepped on glass (?!). When they brought her out to me, she was tracking blood on the floor and had dried blood on her torso and all 4 paws. After talking with the manager a couple days later, it turns out it wasn't glass, but rather she slipped trying to get out of the tub during her bath and cut her paw. This injury required her to be put under for stitches and to wear a cone for two weeks. Resolution: The manager helped with the several-hundred-dollar vet bill, but I still haven't seen an incident report. With the above experiences with Woof's Leawood, my final impression is that 1) there's a younger staff on board and they may not be totally equipped to handle the dogs and seem to be woefully unprepared for emergencies outside of telling pet owners to go to the vet. I absolutely support training and shadowing opportunities on the job, but I don't think my dog would've been injured the way she was with certified staff/groomers. 2) When I glanced at the cams here and there, there were a lot of dogs in each room, which may make it difficult for the (usually) 1 staff member in the room to adequately monitor them. The staff is relatively friendly and I have no beef with any specific staff member, but I can't in good conscience gamble on my dog sustaining an even more serious injury in their care. I do hope things improve for current and future clients!"