Two Pillars Plumbing Inc.

"I needed a natural gas pipe removed from a fireplace. I called Two Pillars Plumbing and they came out the same day. The pipe was removed professionally and priced appropriately. I will be calling Two Pillars Plumbing for future plumbing needs."

"When they came back out with a part for my original issue, I ended up having a clogged drain that they were able to fix that same day. I really appreciate their communication and their helpfulness!"

"The company tried to charge a trip charge when they came to my house do a quote for a shower valve. They did but they did not mention anything about a trip charge when they scheduled the appointment. The plumber was intimidating to my wife when she objected to paying for a trip charge simply for a quote. After I complained the company refunded the trip fee but I was not happy with the experience."

"It’s unfortunate that I had the bad experience despite the many good reviews here. It’s very confusing to me. Yesterday, I had two plumbers come out to work on plumbing since my pipes froze. When they found out my home had a crawl space and not a basement, they said they couldn’t do the work because they didn’t have the tools needed to thaw out the frozen pipes in the crawl space. They were to come back today. I also gave them a key to my home to perform the work since I’m on a business trip. I called today for an ETA and the lady on the phone said that the plumbers came yesterday for a service call. They in fact came yesterday to perform the work and not for an estimate. She then told me the landlord never got back to her to approve the work. If that was the case, they shouldn’t have came yesterday then. They shouldn’t have said that they can’t do the work because they didn’t have the tools needed. I’m confident to assume they didn’t ask if my home had a basement or crawl space. Then, they lady accused me of being mad at her because of the situation. She then said they are a respected company with a license in MO to perform work, basically indicating that I should show respect and they could do no wrong. The lady on the phone was very rude and felt offended because I called out the negligence of the team and business. She blamed my landlord for not communicating when my landlord has been keeping up to date as the plumbers provided updates to her. She was the middle woman. However long they been in business and how many good reviews they have doesn’t show in my case. I’ve been courteous and respectful to the lady on the phone. If she feels otherwise, that’s on her. I’ve been without running water since last Saturday. I have no time to write these reviews unless I absolutely have to send there’s no point in lying. If they want to reply to pin the blame back on the landlord or me, that’s fine. I don’t have time to lie. I strongly am against that as I’m a state employee for MO. I hope nobody else has to go through this experience."

"Two Pillars is a fantastic company. We needed a new sewer line from the house to the street as well as the whole line under the house. Two Pillars came in and got creative as to how to fix the problem and keep the cost down. They ended up rerouting the entire line and did a phenomenal job. Murray is so kind and explains everything to make sure you know what is going on. His crew is also great to work with. They did a great job maintaining the mess and also were able to put the dirt back and besides not having grass, you couldn’t tell the whole yard was just torn up. I would absolutely use them again."