Fox Child and Family Therapy

"As a parent, it's challenging to find the right support for a child who struggles with trust, which is why our experience with FFox Child and Family Therapy, specifically with therapist Kaitlyn Holman, has been so disappointing. Our child, began therapy in November 2023, with the clear understanding that we required consistent care until our family's relocation in June 2024. Unfortunately, Ms. Holman failed to disclose her unavailability for a significant part of this period, due to personal reasons, until much later. This lack of transparency led to a sudden disruption in Isla's therapy at a time when she needed stability the most. Furthermore, our attempts to address these concerns with the practice's management have been met with a lack of response and follow-through. We specifically requested the contact information for the owner and clinical supervisor, as well as a direct apology from Ms. Holman to Isla, but our requests have been disregarded. This experience not only undermined our trust in this particular therapist but also in the administrative responsiveness of the practice. It's disheartening to see such a gap in communication and care in a field that is supposed to be built on trust and support. For parents seeking therapy services for their children, especially in cases that require a sensitive and consistent approach, I would advise caution and thorough consideration before choosing Fox Child and Family Therapy."

"Therapist is highly competent and is able to see past behaviors to the deeper feelings of my child. She has been an advocate for helping us understand him and how we parent him."

"My child is in current need of therapy and this agency refused to help. She has commercial & Medicaid insurance separate policy’s which are not tied together as well as EAP services through my employer. I offered both insurance details and was told that she could not be seen as a client because it had to be either the commercial or Medicaid being billed but not both. I explained that they could pick or the other it did not matter either way they would be paid I was told that they could not assist. I asked what were the cash prices and that I could pay out of pocket and was told 160 for the initial visit and 150 for any visit after I stated I had the funds available and just wanted my daughter to be seen. I was told that she could not be seen by this group because her having Medicaid they can not accept cash payments for services. I said then use her commercial plan and still was turned down. I was advised that children’s mercy could assist but they have a 6-9 month wait. My child needs to be seen now. Parents be aware. Their billing team is too lazy to figure out billing for coordination of benefits so they will turn down a child in need just to appease them. Highly do not recommend. Now I am stuck looking for a therapist for my daughter who is in serious need"

"Alyssa is wonderful. She has worked to make a connection with our child, and at the beginning of each session let's us know what to expect that day. We're knew patients and can already tell a difference with our little one."

"Hanna did a wonderful job of helping my kids learn emotional regulation skills, while having fun at the same time. I would highly recommend her services to any family needing a healthy outlet for their children."