Ambassador Apts 1235 East Elm Street, Springfield, MO 65802

"The elevator was always broken, trash was always strung about the dumpster, usually on top of the lids and not actually inside the can. The staff were hard to communicate with. I once tried to tell them about the bats in the laundry shoot in the hallway (so no access to my apartment) and they still sent the exterminator my information despite not having access to the problem through me. Lost my rent once (found it after a few days), and another time put my rent into someone else account. Once was a $3x toy in the apartment lobby for over 2 weeks. Presumably used, as it was not in any packaging. Generally a hassle, especially since the gate was often broken or refused to work at all for the parking lot."

"I've lived in Springfield for almost 3 years and been staying at the Ambassador for about a year now. Honestly one of the worse when it comes to the maintenance, cleanliness of the property, and internet. The Maintenance sets up there own time to come but doesn't tell you when there coming unless you ask. (Really?) You have to press these people for months to get the simplest things fixed like a shower drain. I contacted them from November to about March till I got a replacement kitchen sink plug. The parking lot is a mess, leaves not picked up but just blown to one side of the lot. Bits of brick from the garage that flattened one of my tires. The dumpster is horrid like something out of that TLC show about hoarders. Rarely can I actually get my trash in there because of how full it is and the mess around it which they refuse to clean up. I've seen all types of stuff back there from used spoons for drugs to dead rats. The internet is trash, If you play video games good luck. If its out you cant just call spring-net to report an outage. You have to contact the office so they can contact them to say the same thing. (really?) I lived in a complex my first year here WAY cheaper than this place on Harrison and Kimbrough. The property was well kept, internet was fast and if was out you could just call media-com. The maintenance was amazing they called you days before they were going to come and what time. I'm extremely disappointed at the quality of service this place, they cant even do the basic things because of laziness or just poor management. Extremely disappointing because of how nice the apartments look on the inside."