The UPS Store 5559 Northwest Barry Road, Kansas City, MO 64154

"I have been going here for a few years. There is one really awesome worker who is very nice and willing to help and respectful. He has worked here for a long time and it’s always nice to see him. The girls haven’t treated me that bad either but the other men that work here often have sass or are rude if you ask questions, or do anything outside of the normal lull for them. Multiple times I have come in for prepaid shipping or other simple things and the men have acted as if i’m stupid. There are 1-2 awesome workers here. The rest of them are very difficult to work with. If it wasn’t for those 1-2 workers I probably wouldn’t go in here again."

"Normally, my experience here is great. But today a young woman waited on me that was so rude, her exchange with me prompted her boss to look over at us to see what was wrong. Yes, definitely something was wrong. I'll go somewhere else if she treats me like this again."

"Store manager rude. He tried to involve other customers to situation. He asked all other customers that “Does anybody understand what I am reading here?” This is so unprofessional. When I asked his business card and his name he said “that’s on the card baby” out loud. I never felt intimidated and insulted before."

"Received AMAZING customer service from Devon! I had a very large shipment and he was patient, carried boxes, printed shipment labels and just went above and beyond. This is the best UPS location that always has great customer service but Devon took it a step further the day he assisted me. Thank You!"

"(Update) , the reply asked for me to email the store for follow up, I did and of course got no reply. I see why the employees are very unhappy there. There were 3 girls working at the store and none of them were friendly or happy to be at work. The one you could say, (was helping me) asks me what's in the box, I say electronics, not really knowing how specific to be.... She looks at me with a childish belittling (AND) look on her face but doesn't say I need to be more specific, so I figure out she wants to know exactly what it is... I tell her... no problem. She obviously doesn't like people, so After taking my package and all of my information I was told that my box wouldn't work because it had the word hazardous scratched out on the cardboard. My box was 12 x 12 x 17 and contained electronics and was well bubble wrapped inside... and was quoted $42 on the ups website. She measure the stuff once out side of my strong box and informed me I needed a 24x18x18. So a charge of $113 instead of the 42 I charged my customer. But I need it shipped ASAP... Then she tells me I can't watch her put these price in the box or even see it before it leaves the shop because customers aren't allowed in the back. It's 1250.00 worth of equipment I never saw enter a box. And no offer to show me the pack job after she packs it in the back. I have never been more afraid of shipping a package than the one I dropped off tonight. This is definitely the worst customer service I've received, not only shipping a package but anywhere. If you need to ship a package go somewhere else. I also sent an email to the store in hopes that the actual store owner would get it, but of course a week later I've never heard a word. I hope this Google review helps someone to realize there are much better places to ship packages."