Pizza Hut 10440 Northeast Cookingham Drive, Kansas City, MO 64157

"I am writing to formally lodge a complaint regarding a recent experience I had with a Pizza Hut order. On Monday, I took advantage of the promotion offering 2 large pizzas for $25. Additionally, I added 8 boneless wings to the order, totaling approximately $65. However, upon delivery, I discovered that one of the large pizzas was missing from the order. Upon informing the delivery driver of the error, I was met with significant resistance in resolving the issue. The driver attempted to contact the manager, who repeatedly hung up on him and refused to provide a refund or any other solution. Despite offering to drive to the store to rectify the situation, I was met with further disrespect and unprofessional behavior from the manager upon arrival. Not only was the manager rude and dismissive, but she also made disparaging remarks about my ability to afford the food, which was completely uncalled for. Furthermore, my request to speak with her superior, who I believe is named "Elizabeth," was denied. The entire staff's lack of professionalism and disrespect towards me as a customer was truly appalling. Ultimately, I did not receive ANY OF THE FOOD I ORDERED nor a refund for the incomplete order. This entire experience has left me deeply dissatisfied and I am now compelled to express my intention to never order from Pizza Hut again. I sincerely hope that this matter will be addressed promptly and that appropriate action is taken to ensure that other customers do not have to endure similar treatment. I would suggest firing that entire staff, especially the managers."

"I only get pizza hut because my 9 yr old son won't eat another place. While the pizza was edible this time around. I wasn't aware the manager could withhold your change and ask if he can keep it for his team. Hope that $1.15 helped the multiple young employees who asked you to come Take care of my carryout. I've worked service, highly disapointed in this location."

"Don't ever spend your money here unless you want your order wrong, late, or messed up. Horrible customer service and not very good food. Would not recommend."

"Pizza wasn't very good, overcooked and very sparse toppings. We ordered a meat lovers and the box might have been better"

"Apparently their delivery drivers are allowed to park in handicap parking places. Goes on a delivery and comes back and parks in the other space. Pitiful."