Pizza Hut 14171 U.S. 40, Kansas City, MO 64136

"I'm 75yrs old. I took my 3 granddaughter's there. While I was placing my order 1granddaughter ask to go to the restroom. The employee said "there is no public restrooms". I ask not even for sit-down guest and she said no. I will never go here again or order for delivery again. I will disparage this business every chance I get . We walked out without ordering."

"Rude staff members. Completely ignored two of the cars in their drive thru line. We had to get out of our cars to get our pizzas. When we got inside, a young girl in the kitchen was obviously having a breakdown and mother f'ing everything and everyone while other team members were trying to calm her down. Food was cold."

"Absolutely awful customer service. If you are going to nickel and dime with people and make them pay 75 cents for a ranch then please at least make sure to include the ranch. I asked the woman specifically if the ranch was in the sack she said “it’s with the pizza” no it wasn’t and all could’ve been avoided by just simply double checking. The woman was in a rush to go outside and smoke a cigarette she beat me out of the store for gods sake. Wings had no sauce on them. Won’t be back."

"I ordered the $17.99 deal for two pastas and up graded for cheese sticks and an order of cinnamon sticks to feed me and my family. I selected delivery and tipped the driver. When it arrived I noticed my cheese sticks were not in the bag, the lady said ‘ I work for door dash, that’s what they gave me ‘ and so I called up to the store, they put me on hold, and I stayed on hold for 10 minutes, long enough to drive up to the store and was still on hold by the time I got up to the counter. She said ‘ im sorry we are really busy’ and I understand online orders, but I was the only customer In the store. I still matter even though I am on a phone, just as much as I am in the store. What is the point of ordering delivery if I have to come up to the store anyway ? Mind you, I still have not eaten anything, the guy refunds me $10 out of my $37.00 order, which did not even cover the cost of the delivery and tip charge. When I got home the kids and husband hated the pasta, I had plated it up for everybody while I was on hold, and said a lot of the noodles were burnt, and the cheese had melted into one disgusting blob. Maybe try mixing the cheese before you bake it so I’m not left with a half inch cheese blob to waste. I’ve had previous problems with this store. I was on the fence on ordering from Pizza Hut anyway because of my problems at this location in the past. Should have stuck to my gut."

"Super slow and extremely unorganized at the counter. Continuously understaffed due to poor management and a couple employees that have been there for a while one female in particular with long braids walks around extremely slow has no motivation to help customers. Definitely in need of new management or just shut the store down. However my pizza was actually good even though it sat in the warmer for an excessive amount of time due to waiting on them to get me rung up because they don't mind the counter very well. Multiple customers in there waiting on orders that were already ready and they just let us stand there. They keep the place extremely disorganized with DoorDash drivers mixed in with the general line. It's just a complete disaster at this location and it's been that way for quite some time"