The Bike Shop

"my girlfriend has a very old moped that she wanted to get fixed so she can ride around Kansas City with, this place ensured us that it would be done in a timely manner, and not to worry that we were in good hands……. And it’s literally been two years since that conversation, they wanted $300 upfront and then we would pay the rest when the moped got finished, we have had any single ounce of communication from the establishment, giving us an estimated timeframe, it almost feels like they’re just trying to steal her moped at this point, I would highly advise to go somewhere else to get your vehicles worked on everybody because this place will absolutely give you the runaround and nothing but excuses about why they aren’t working on the things they need to work on, it’s immensely unprofessional, there is no excuse in the world for an establishment to hold on to someone’s property for two years with no progress at all"

"THEY HAD MY 78 HONDA FOR 2, YES 2 YEARS ! WHEN I GOT IT BACK, IT WAS RUNNING THE SAME WAY, MINUS MY BATTERY THEY STOLE OFF OF IT AND CHARGED ME $157.30!! DO NOT RECOMMEND THEM AT ALL!!!!!"

"I would like to give it 5 stars but it just doesn't feel right. The clerk wouldn't let me speak to anyone but herself and when I ask to speak to a technician she refused and me being polite as possible she continued to be difficult as then she simply hung up on me."

"Fantastic bike shop. Excellent customer service!!! I called with a motorcycle question all the way from Arkansas and they were able to help me over the phone. Really appreciate you guys. Next time I'm in Kansas City Missouri. I'm going to come say hello. Thanks again!!"

"BEWARE!!! Brought in a scooter that needed a clutch cable, a battery installed and a new exhaust (all of which I supplied) and left TEN MONTHS LATER with my bike in pieces… AND THEY CHARGED ME $350!!! Absolute horror story of an ordeal. Literally admitted that they had an apprentice work on it that didn’t know what he was doing, very unprofessional, no communication. Would give them zero stars if that were an option. The picture of the scooter looking nice and put together is the BEFORE picture from the day I dropped it off with them. The picture of the scooter in pieces is how I got it back ten months later. Mark was rude and belligerent. Read the other negative reviews… they say the same thing about his attitude and his replies to reviews are even combative. I’m reporting them to the BBB too."