BoxLunch

"The employees are all very friendly and helpful! Merchandise is updated regularly and they have a great variety of characters!"

"My granddaughters love a lot of their items. It is a fun store! Unique. Good sales too."

"BEWARE OF BAILEY!!! I placed an order a couple weeks ago for a hello kitty wallet for my sister, it took a while to ship to store. I got an email on the 29th stating that it was available for pickup, however i wasn’t able to pick it up that week. I called on Saturday December 2nd, i spoke with bailey. I asked her when my last day to pick up would be as you only have a 5 day window, she informed me that she could extend my pickup time by a week. I gave her my last name and that was that. I came by on Monday December 4th to pick up and when i spoke to bailey she could not find my order, in the system or the store. She told me to call BoxLunch customer service and ask them to cancel my order in order for me to get a refund. I did, and the guy i spoke with let me know that he couldn’t do anything on his end, and that all the information they needed was in the store computer. Magically, Bailey then knew that somebody had canceled the order and was able to find it on the shelf. Weird… but okay. I hadn’t seen a refund in my boxlunch account so i asked her to hold it for me until Wednesday December 6th, so i could receive a refund and just rebuy it there. I watched bailey write down my information as well as the date she would hold it for me, the 7th. Finally, in my BoxLunch account the pickup order appeared canceled. I came in today, the 6th, and the associate on shift today was not able to find my hold. They called Bailey to find out where it went, don’t know the outcome of that; but they were able to find an identical item on the shelf. I was able to receive my item thanks to the help of Erica and her superior. I work in retail aswell so i understand things happen but when i as a customer am told on two seperate occasions that i will be able to pick up my item without any problems and you fail to follow through that is just poor customer service and neglectful."

"I came here today to get some shirts for my night job and Bailey was so nice and awesome. I'll definitely be back and appreciate the good vibes and cheerful nature she displayed today."

"The workers at this store were all so nice. I loved how they were making sure everyone was wearing their masks properly. I am in love with my new stitch slow cooker!"