The Haven at Shoal Creek

"We were told the pool and hot tub were year-round, they lied. We were told we would have access to the grills year-round and the fire pit. Only one grill is available in the winter and it's up 14 very steep stairs outside. The hot tub had been shut down for three years!! Only after we complained loudly did it get fixed You can hear everything from the apartment above. The Haven is advertised as luxury apartments with great imenidieties that's a lie. The apartment floor plan is the only good thing to say about the Haven and that the repair guys are great!!"

"The neighborhood is great but management and their rules are absurd. The older lady they hired is extremely rude and unprofessional. Apparently, our bicycles parked in their wasted space or as they refer to it as "common space" is a big violation. People in civilized european countries park their bicycles in hallways all the time to maximize space usage and keep their property protected from the elements, but here we would rather have a bare slab of concrete and forbid anyone from using it. This makes zero sense, and I hope the rules are adjusted."

"My husband and I are quite over this place. It was a nice place, well managed when we move in 5 years ago. It has really gone down hill. Our air conditioner was out for about 6 weeks. While they did provide a window unit, they basically kept saying it was me and the temperature we were trying to keep out apartment at. They said not to shut any vents off and that would help; nevermind the fact that their maintenance staff is who told me to close a vent off a few years ago. the hot tub has been out for who knows how long and as I recall, we are also paying for these high end ammenities!! Now, today I get an email that the pool is closed indefinitely because someone left glass at the pool!! ok, so just to be clear, you are going to lower our rent while we don't have access to these right? I mean it is July, we want to be in the pool!!! I'm so mad and over this place. Also, what the heck with all the birds?? They are building nests EVERYWHERE!!! I'm done. I'm out of here at first opportunity."

"The location is perfect. I love how convenient it is to everything. The floor plan is okay and everything is pretty well updated. The reason for my 2 star review is the lack of soundproofing. If you don't want to hear your neighbors walking, closing cabinets, dog running back and forth chasing a ball (sounds like they're bowling with their furniture), etc. then choose a 3rd floor apartment. Otherwise, you're going to hear every single thing. If you're noise sensitive like me, that can quite literally drive a person crazy. I moved in in the winter so not sure how the pool is. The fitness center isn't bad, it's small but has everything and I've never seen more than 4 or 5 people in there. And that was right after the new year when everyone wants to "get in shape." Over all not bad, perfect location, but would definitely be a 5 star apartment if it weren't for the lack of soundproofing. My last apartment in Lee's Summit didn't have any sound issues. And my neighbors above me had a new baby and a 100# dog yet I never had any noise issues with them. Never even heard them up there. *Summit Ridge Apartments in case you're moving to LS :)"

"Terrible staff! Starting with being stalked by my neighbor (who I have never seen in the two years I’ve lived there) who tells me she watches me walk my dog, that her dog knows me because he cries when I walk by her door with my dog, and that I’m sleeping with her husband. Went in to the office to express my concerns that this woman knew my name only to find out that she worked there and had gone through all of my information. Each week she would call with a new problem- my door was standing wide open (I’m at home and door is clearly not open), there’s a leak in your apartment (3rd floor, rush home from work and no leak), I have your dog (had just left for work and my dog was safely inside). Office did nothing about this other than tell me that she’s just crazy. Checking out of my apartment the new assistant manager was horribly hateful to me- was my apartment lived in and a little dirty, yes. She told me that the rubber seal in the washer had to be replaced and would cost me $170 even though it stated no where on the check out form that I was responsible for replacement, only a $5 cleaning fee for it. I asked her about this and she said that the form is just a base and that they can charge me for whatever they want to. One stain on the carpet and they charge me $350 for replacement. I agreed to pay the small cleaning fees because I knew I had left some things not wiped down (shower, microwave, etc). But charging me $350 to replace the entire carpet over one stain? It doesn’t say on the check out form that I am responsible for replacement of the carpet either, only cleaning. I would not recommend living here at all. I signed my lease for a studio at $890 and by year 2 they upped it to $1100 if I signed at 13 months and any other month option was $1700. The only one in the office ever helpful or nice to me was Jason. It doesn’t matter if you’re a good tenant and pay your rent on time and never cause problems, they will treat you like dirt and scam you for everything they can."