Club Fitness - Florissant

"As of yesterday, my husband and I had to put our membership to rest. We have been members since 2007. We weren't made aware of their rate hike until I swiped in and proceeded to my workout. I was called to the front desk. I was told that our rate is to increase from $22.00 for me and $11.00 for my husband to $39.99 ea. We were considered to have been on a legacy plan that was no longer offered. WHAT HAPPENED TO LOYALTY? So we are taking our fitness elsewhere. It's sad, because we had so many good memories there."

"I have been a club fitness customer for over 15 years…. Tonight when I went to the Florissant location .5 miles from my house an employee by the name of “Kelly” informed me that I have a legacy pass. My pass is out of St. Charles where I lived when I originally signed up. She informed me that I could not work out tonight at that location until I upgraded my pass. I did not have my wallet on me because I do not trust bringing my wallet to the gym without a lock. She told me I would need to drive to the Saint Charles location tonight if I wanted to workout. That wouldn’t be a big deal if there wasn’t a legit snowstorm going on outside with a ton of snow on the ground. I will add a picture of the weather for reference. I told her I would update my pass this week when I workout again. She said no I had to right now. It’s clear Club fitness employees like “Kelly” at this location do not care about their customers safety. Why would I ever upgrade my pass if the staff at the location closest to me treats me this way? Putting my safety at risk over a few dollars. I will definitely just be canceling now and finding a new place to gym. The staff is often lacking at this location anyways and “Kelly” definitely is the cherry on top!"

"The only complaint that I have is that their lights ( in the parking lot ) do not come until after sundown. Since daylight savings, this is a HUGE concern as far as safety goes! I feel completely unsafe attending my scheduled classes at their times. Due to the gyms’ not updating the lighting time on the parking lot lamps. I hope this issues gets fixed soon. Or I’d be forced to cancel my membership. Were near the end of December 2023 and this has been an ongoing issue for MANY members."

"DO NOT SIGN THE CONTRACT unless you read it just another corporation stealing your money a bunch of hidden policies they don’t tell you about, went to gym canceled my membership 12/26 got email said they will still charge me for another month on 01/18 and membership will end 02/17 since I didn’t give 30 day notice it’s a TON OF GYMS WAY BETTER AND MORE AFFORDABLE then this one in the area save your money while you can this company could care less about you going they just want you contractually obligated to pay them as long as they can get you to pay if you are a beginner to having a better lifestyle incorporating exercise into your daily routine this is the worst place to start look at smaller local gyms or more affordable gyms in your area."

"This is one of the worst gyms in the area. Unclean and unkempt. The common areas are nasty and unsanitary. That's not even the worst problem. The gym has you locked into a contract you are expected to follow when they clearly don't. It is unsafe, unclean, and an unfair place overall. There is another rate hike coming and they are taking amenities away voiding current contracts and promises. Beware"