AAA Kansas City Insurance and Member Services 3245 Broadway Boulevard, Kansas City, MO 64111

"5 stars to “AAA” services . We thank you ! I had a flat tire after work because I hit a pot hole and couldn’t swerve because it was some more all around that area. However the guy that came out was nice thanks again"

"AAA as a whole company has gone downhill amazingly fast the last 5 years. From not letting you easily pay online, to sending my bill to family members who live in completely different locations (which is worrisome because it means their client records in their databases are linked by last name somehow), not sending communication via email by default, and terrible website design...they are an absolute chore to use. It's 2023 -- you need to have an easy to navigate website that lets you do all major activities within 5 clicks of the front page. The website and the major actions need 99 percent uptime. You should be sending all communications via electronic means with paper as a backup. Your local reps should be capable of speaking English. I don't feel like any of that is a crazy request but AAA obviously doesn't feel the same so I'm moving on."

"I'm not sure what's going on with your company in kc when started set up with lady in liberty. She quit no notice or anything that it was transferred to another office so I called the new office number disconnected but I still get mail from the address that's no longer in business. Now i have to deal with these idiots in kc on Broadway. Called to cancel went down hill from there like fast. Sorry I had to go off on yall but enough is enough smart as mouth get you no business in the future. I won't be back!!!! Do better and reading the other reviews it's not looking up. They are only nice when setting up policies and taking your money not canceling customer service is janky. Don't like your job QUIT!!!"

"Called number on the card for a flat tire. Number went to Calif. Waited 20 minutes and no one every answered the call. They Wanted you to go to chat online . Not everyone has a phone with Internet capabilities. Been with AAA for over 30 years, thinking about cancelling."

"David quoted me a rate then continuously overcharged me. Every month he promised there would be a credit for me next month and each month the rate got higher. When I called and canceled my insurance he didn’t cancel. I got charged again and even more! I finally called corporate and got it canceled. I would definitely find another insurance company. Fast."