KC CARE Health Center - Midtown South

"My son and I both have left several messages over a three week period and not been able to get a response. He wants to access services and no one has called back although the answering device says there will be a response soon. If they are no longer taking clients, it would be respectful just to share that information."

"If I could give negative stars I would. If you can afford to not go here, avoid it at all costs. Doctor's are fine during appointments, however I was prescribed a medication and the doctor didn't send it over to my pharmacy for 4 months, I had to hound them about it! Desk staff seem to not care at all. Phone system does not work, numerous times that I called about that med and trying to schedule appointments resulted in me being left on hold for +2 hours only to be hung up on by the system. They have canceled my appointments, scheduled them when the doctor's had no availability to see any more patients, then left me out to dry with zero answers. The most recent time that this happened, while I was on hold I called my insurance company and found a different doctor and scheduled an appointment. I understand that running a health clinic is hard and their mission is to serve the underserved community and make healthcare accessible to more people. However, that mission is a complete pipe dream if they continue to operate the way that they are currently. I WANT them to succeed and help out people, however at this point they are doing way more damage than good."

"Doctors are great, generally. The front desk is constantly rude, wether in person or on the phone. When I've spoken on the phone, I've been scoffed at and not listened to about what I'm calling for. I've spoken to the front desk directly and had eyes rolled at me and been complained to because "I was like the 3rd person to ask for my appointment to be rescheduled" after waiting for well over an hour past my appointment time. The people answering the phones and working at the desk seem annoyed and unhappy, and have repeatedly taken it out in me. I can't imagine how many others have had the same experience. it's free/cheap medical services but not without the cost of emotional labor."

"Don't go here.. For many reasons. 1. The place was dirty, not great for medical services. 2. Everyone I talked to was rude except for the doctor and pharmacists. 3. Even after I filled out my online new patient form and showed them my drivers license when I checked in, they still have my name spelled wrong. 4. I was called into the patient room and waited an hour before someone saw me. 5. The medication I was given didn't work for me. 6. They charged me for 2 tests that didn't even happen in my visit. Overall terrible experience. I came here because a friend of mine had a good experience and recommended it, but ummm... Never going back here again!! Maybe good if you don't have insurance? Either way you can probably find somewhere better."

"This clinic won't answer their phones, won't call back in 24 -48 hrs....just completely incompetent when it comes to running a healy clinic! They don't gaf about any but taking breaks, and using robots to answer calls. I hate this clinic!!!!! They should close them down. Aren't they getting free grants to run this joke??? Where is the money going because they aren't running a clinic????? Try Samuel Rodgers, or elsewhere if you want health care that cares. This place isn't it!!!!"