Discount Smoke Shop 4524 South Noland Road, Independence, MO 64052

"Lady seem to have a attitude, I bought a bag of tobacco and was charged more than the posted price and it was old and dry, small selection of items , I'll never get my tobacco and tubes here again."

"I don't smoke but when I did my husband and I would always go there it was a good place"

"I’ve been going here for over 3 years I won’t go anywhere else. They have the best prices & selection of anything from random merch to cigarettes to literally fine cigars in a walk in humidor to CBD lotto etc. the staff are extremely friendly and considerate and they have a loyalty rewards program which is really great!! Even if you live 30min away I promise it’s well worth the drive and you’re still saving money and getting quality products and customer service!!"

"The service in this place is terrible. I haven’t felt so uncomfortable in a place of business in a long time. When I came in, the person greeted me and asked what I was looking for, fine. When I started asking questions about the product that I needed he got irritated like I was asking dumb questions. He threw the two products on the shelf I was asking about, and said “they all come with packs”. Then as I proceed to read the products information another older man comes to the counter and just watches me the whole time. Doesn’t speak or anything. At this point I’m feeling like I don’t belong here and this is DEFINITELY a good ole boy store. I proceed to speak to the gentlemen and he responded annoyed as if I shouldn’t be talking to him. All they were missing were confederate flags and KKK hoods. Wish I didn’t need what I need when I needed it b/c I DEFINITELY wouldn’t have spent my money here."

"I spoke with a very nice person over the phone and asked if they had Quick Fix in stock. She confirmed that they had 5 in stock. Two days later, I came to the store and an older gentleman with a white beard appeared from the back. I asked him if he had Quick Fix. Without hesitation, he told me that they don’t carry it and asked me to leave. Confused that I may have gone to the wrong place, I went back to my car and I called the number to hopefully speak with the woman who told me they had it in stock. The number connected me to the man who told me they didn’t have it in stock. He rudely told me that it was not in stock and hung up. I called around and couldn’t find another local place that had this product. So I took a deep breath and walked back into the store. My goal was to just browse, hopefully see it, and be on my way. Worse case scenario, I didn’t see it and I leave. I walked in, looked to my right, and saw 5 Quick Fix products in the glass case. It was in stock. I let the man know that this was the product I was looking for and if I can please buy it. If it wasn’t for the fact that the product is hard to find, I would have taken my business elsewhere, but I really needed it. I don’t understand why the man was so rude to me. Was it bc I was wearing a mask? I was polite and didn’t give him any reason to be rude to me. So disappointing bc I had also planned to buy a few more things, but I was so turned off by the poor customer service. Edit: fixed grammar and typos"