Kansas City VA Medical Center

"I have had the best experience at the VA today. All the staff I have encountered is beyond friendly. Saying hello when they pass me in the hall and asking if I need help to find anything restrooms, elevator, cafeteria. Thank you VA staff for such a welcoming experience!"

"No one returns my calls. Not the provider. Not the patient advocate. I called the ED to get someone on the line. The person there tried to gaslight me. I’m making a reasonable effort, yet she made me out to be the problem somehow. This is where sick veterans come from. This is where dead veterans come from."

"I went in for back pain and was admitted for kidney stones and UTI. I now have a stint and am waiting on it to come out so that they can work on the kidney stones later since they are 7mm. The entire process was enjoyable, if you will. Everyone was super friendly and super helpful. I want to recognize my night nurse for awesomely taking care of me and great bedside care."

"There is a reason the VA has a bad reputation. They worked hard and earned it. Each department has a standard "it's not us" play list. They don't care and they're incompetent. I've been trying for months to figure out what is causing an issue. Each time I have to start over with a primary, she's surprised that I have the issue I've discussed 20 times with her. There is equally a reason veteran suicide is so high. There's no mental health available at the VA. They are so sure that all of us are drug addicts and are only trying to get drugs. If that were the case, it would be a whole lot easier to get them in a dark alley."

"Just got held in a suicide cell for 4 hours against my will. All possessions confiscated, including phone and clothes. All because I came in looking for an ambien for my insomnia. I made no threats of suicide, all I said yes to was wanting to go to sleep and not wake up, fyi that does not warrant a lock-up. Came in with chills and sweats and insomnia from withdrawal, and was locked up for 4 hours in a freezing cold suicide cell, GUARDED by a nurse and 2 COPS! Then the warden-shrink on duty came and finally released me. And guess what, they didn't prescribe me anything! Nothing! They gave me a one-page suicide printout! Shame on you!! Watch out for the ER admission nurse named LAUREN, she will lock you up in the suicide cell just for fun. This hospital participates in Veteran Suicide Encouragement. The VA police station is right at the main entrance, and it's bigger than the actual ER. You know a hospital is abusing people when they need an entire police STATION to guard them from the patients they mistreat and abuse. VA stands for Veteran Apathy in other states, here it stands for Veteran Animosity."