TownePlace Suites by Marriott St. Louis Chesterfield 748 Premium Way, Chesterfield, MO 63005

"My check-in experience was disappointing. The front desk lady failed to acknowledge my Dimond membership, showing a lack of interest in customer loyalty. She provided no information about breakfast or the hotel, forcing me to search online. Her unfriendly demeanor added to the overall dissatisfaction. The room's design choice of no shower doors was impractical; the constant influx of cold air during showers made the experience uncomfortable. A rethink on shower design would greatly improve guest satisfaction."

"This hotel had great water pressure and temperature for the shower. The bed was comfy and if they had hot Oatmeal for breakfast and a working venting fan in the bathroom I might have rated them as a 5."

"Just a heads up for a wanting to work here. The General Manager Greg works off property so basically after a week your on your own. Fighting his battles & getting yelled at left & right for his messes! The Head housekeeper Dan is a 2 face. Multiple people have quit because how he treats the staff. There are a lot of traveling sports teams who treat the hotel & hotel guests poorly. They basically run the place! It’s an awful experience! They will not give you a raise unless you ask. Then they meaning the GM Greg doesn’t apply it to your check hoping you forgot you asked. KMG hotels in an awful company to work for!"

"My wife and I rented a room at this hotel solely to use the bathroom for a shower. My wife recently had surgery and is in a wheelchair. All our showers are on the second floor of our home and she had been unable to shower for over a week. We talked to staff about the situation, confirmed a handicapped accessible room and confirmed we might be a few minutes late checking out due to the difficulty of maneuvering around with showering using a wheelchair. On Saturday morning, we called to let them know we would likely be 15 to 20 minutes late checking out and were instructed that late checkouts were not permitted on weekends. We mentioned the conversation with staff earlier in the week and were advised that what we were told was wrong. We told the front desk person that we would do our best to be out of the room promptly at 11:00. At exactly 11:00 there was a knock on our door from housekeeping checking if we’re ready to leave. We rolled out the door 1 minute later. The hotel staff during the week was friendly and helpful. The hotel was clean and convenient. The hotel staff on the weekend was terse, distant and completely non-empathetic. I understand that hotels have rules, but people have lives that do not always perfectly accommodate those rules. Regardless of the good experience we had with this hotel prior to arrival, the weekend staff was beyond disappointing and completely soured our experience. We will not stay at this hotel again, will not suggest family stay here again (which happened this weekend) and we recommend you avoid this hotel like the plague. There are about 20 hotels within 5 miles of this place. Do yourself a favor and stay somewhere else."

"ATTENTION MOLD FILLED ROOM!!!! Upon checking into room 103, I was greeted by the unsettling sight of mold spots that marred various areas of the room, including the closet door and above the bed. I question how bad the mold is because the mold is seeping through the wallpaper and the door is not connected to a main wall. Hoping for a resolution, I reported the matter to the front desk, only to be assigned room 203, supposedly on the "other side of the hotel". To my dismay, it was directly above 103 and already occupied by another guest. This not only added to my frustration but raised serious questions about the hotel's room assignment and privacy protocols. A final attempt was made to placate me with room 303, once again purportedly on the other side of the hotel, but by then my trust in the staff's word was completely eroded. The manager's futile attempts to convince me to stay felt more like an aggravation rather than assistance, as I found myself trying to explain the dangers of mold exposure and the importance of guest privacy and comfort. I left the premises feeling deeply disappointed and concerned about the standards Marriott is maintaining at this establishment. The negligence I experienced is unacceptable from any hotel, let alone a brand with the prestige of Marriott. I deeply regret not taking more photos and videos to provide a clear testimony of the distressing conditions I encountered."