Parq at Chesterfield,

16346 Lydia Hill Drive, Chesterfield, MO 63017

"Terrible experience with the leasing office. Initially, a staff member had rudely informed me that my security deposit had been sent out the day after I moved and kept switching her answers. After waiting over a month, I received no response despite multiple attempts to follow up with staff via email and calls. It wasn't until I sent a demand letter threatening legal action and citing violation of missouri law that my deposit was magically sent out (didn’t even get the full amount back). There was not only a lack of action on their part until legal action was involved but also the staff member had lied about it being sent out a month prior. I loved my apartment, but as previous reviewers stated consider your options, the office has at times been unnecessarily difficult and I would’ve chose to rent elsewhere if I knew they conducted business like this."

"The leasing office doesn’t care about people at all especially the current residents. The apartment is charging more to old residents and raises the rent significantly every year while providing discounts to new customers. No service on weekend, printer very slow, manager doesn’t reply to email, package mixed for buildings. Robot replies to call. System issue on lease so the office has an excuse to charge us premium until we came to office and argued. No wonder many people are moving out."

"I have been living here for 2 years. I have recommended a couple of coworkers here and they are currently still here. Unfortunately, it was a very unhappy experience about ending our leasing. We are ending our leasing in Nov. A couple months ago we went to the office to tell them we are going to end our lease then they gave us a form of move in move out inspection. Then in August we got a renew notification email. We went to the office again to ask them if they are aware that we are leaving. They said they would check. If anyone did their job diligently we won’t end need to pay two more months forced payment. No email/phone call ask us, portal can’t end the leasing. No one in the office can help. After review all other people’s reviews apparently they are intended to scam your money or not doing their job. Now in Nov they are continuing charging us even higher renting fee that we didn’t sign neither agree. The people in the office didn’t try anything to help and now they know how to end the lease instead of a few months ago. They are arguing written notification and what we told them didn’t count. They are happy to “scam us two more months renting fee and even better if we can move out now”. They also feel it’s right that didn’t facilitate us initially because this place like people moving in instead of moving out. I am suspicious they may do similar thing to other renters. And apparently they didn’t practice what the leasing contract mentioned. I don’t recommend this place anymore and I am going to tell all my friends who are living there. BTW read the leasing contract may help since they are not telling the truth. There are rules and laws not what they think can stealing money from the tenants. Some update. By Missouri law 441.070. No needed notification because we have a fixed contract with an specific ending day. The guy we encountered a few months ago has worked here for years. I think he probably knows it and only gave us the inspection paper. (Or why not ask my husband to write down anything in the office or give us Email at that time?) And now they change what their words and needs 2 more months renting fee, which violate the contract. We saw him yesterday and he clearly expressed their standpoint making money from us is what they want. The manager there clearly doesn’t know her role. She is not helpful and bossy to the customers. She doesn’t have the contract and doesn’t know what’s in there. When my husband wanted the explanation of the lease contract. She said he was arguing with her. And asked him to leave. 6k charge for delayed notification when your monthly payment was 1570 dollars. One more thousand charge for carpet, wall painting, stove top without receipt. They ignored me and my lawyer’s Email/letter. They don’t care BBB complaints."

"Don’t come to live here you will suffer from bad management, hidden fees and such. The building is never clean, there’s dust and spiderweb all over across because it hasn’t been clean since it was owned by watermark, the management doesn’t do a job of asking people to pick up after their dogs so it’s gross. If you ask for a maintenance order it will take even a week for them to go to your apartment and take a look. We gave our notice that we were leaving and they treated us like criminals, there are better apartments in the area who care about the people living there, the Parq is not one of them. They didn’t even inquire why I was leaving or if something was wrong, they just don’t care. It took years for them to even care about the grills and fire places, they just “fixed” some balconies that were unable to use since earlier last year. There was a leak from the irrigation system and it took them 5 days to even notice it even though the residents sent emails and called them to tell them about the issue. Also the mailroom is an issue, they even put fobs but their security cameras are a decoy so it doesn’t work, I had many stolen packages and they response was “you should have go to the mailroom faster”. The furniture in the patios is not useful at all. The picture from below is the regular any other day, so think about this picture if this is what you want to see arriving home."

"This place is a dump. The property is littered with trash and the common hallway areas have dirt and stains everywhere. The leasing agents are very rude and unresponsive to emails and portal inquiries. Construction, due to faulty construction of the buildings which caused major flooding, was going on almost the entirety of my 10 months stay with large constrution trucks and workers occupying most of the parking making it very inconvenient to park as a tenant. Management offered no concessions on already overpriced rent. It was very noisey during the day due to the continous construction making it very challenging as a remote worker. A new manager was brought in recently however there have been no noticeable improvements being made. The complex is in a great area however there's much better communities to choose from. I do not recommend The Parq @ Chesterfield."