Fairfield Inn & Suites by Marriott Kansas City Lee's Summit

"Let me tell you a little story. This story is about a hotel that has kind, well intentioned staff, but is in disrepair and not up to snuff for the Marriott brand! This husband and wife checked into a room. The husband crawled into bed, but found his nightstand lamp didn't fully illuminate for reading and the light fixture itself was falling apart. Being capable he swapped the bulbs, but in the end it wasn't the bulb that was the problem. The next day the wife awoke and took a shower. Within minutes she found her ankles drowning in pooling water that wasn't draining. The husband sat down on the pot and found it to be more akin to a rocking chair than a toilet. Even more concerning the rocking tank may have been leaking on the floor The husband went to the front desk to speak to someone about the maintenance issues. The staff was responsive to the concerns, apologetic, and suggested they change rooms. Before they changed rooms the clerk permitted a preview of the new digs. At first glance the new room looked fine, but after four more nights it too was not up to snuff and had its own peculiar issues. The room and fixtures were also in disrepair. While the tub drained, it looked like a angry person had beaten it, with multiple porcelain chips and rust protruding. The sink too was cracked. But the most mysterious and disturbing thing was the sofa that was covered with an aftermarket neon orange cover. The husband and wife were perplexed by this cover, but too scared to look beneath it. What might they find? Would it be stained from a a bad night of partying or worse. Hopefully a criminal mystery would not be discovered? The husband and wife concluded the stay at this hotel, but vowed that they would never return. The moral of the story is three-fold. First, maintenance matters to your guests. Leaving things in disrepair doesn't earn you accolades. Second, a kind and thoughtful staff rewards you with 2-stars, instead of one. However, the most important lesson is destroyed couches need to be replaced, instead of covered up. God knows what's under there, but I can say with certainly they will let someone else find out."

"If it weren't for my discount rate I would have left. Charging 129 a night is robbery. Between having a window fan cooling off the elevator room,. To almost drinking rotten old milk at breakfast. Old outdated rooms and bad WiFi this place is just awful. Please save your money go else where, thank me later."

"Stayed one night in this hotel out on a business trip. Staff were friendly and helpful. The hotel itself is old and is showing lots of signs of its age. They provide an indoor pool but the hot tub is surrounded by caution tape and empty. Rooms had a sort of musty clean smell to them. I wouldn’t call this a luxurious hotel, but overall it wasn’t a bad place to stay for a night."

"Not only is the customer service abhorrent, it is dingy, not updated, and smells of mildew. On the 2nd night of our stay we found roaches crawling around the room and had to leave in the middle of the night. On top of this the managers couldn’t even be bothered to return our calls to resolve this concern or offer any adjustments. It was unprofessional, unclean, unkept, and unacceptable. If I could give negative stars I would."

"Clean rooms, older hotel (showing its age) some hair on floor, but overall quite passable. Breakfast was standard fare for this level of hotel. would consider this hotel again if passing through. Note: really soft bed (which some people like so I didnt detract any rating for this) so I woke up very very stiff and sore because I sleep better on a stiffer pillow and harder bed.... just sharing for those who may preference the same."