Diagnostic Imaging Centers, P.A. Liberty Clinic

"My appointment was for 8 am. All the communication I got said to arrive at 730 am and failure to arrive at that time could result in a rescheduling situation. I arrived at 727am to find the doors locked. At 729 one staff went inside and opened the doors at 730. I sat in the lobby with no signs of any one until 740. At that time two women arrived to the front desk. At 746, a woman finally called my name. She never made eye contact and was so dry. Taking my payment and giving me papers to fill out. Customer service wasntf or her, Obviously. At 8 I was called back for the procedure and told it would take about half an hour. It took an hour. They crammed me in the machine and trapped the cords between my elbow and the machine. None of the staff were rude but they weren't friendly either. I will never choose this location again. The MRI machine was from te dark ages , and I am not pleased that I actually paid money for old technology and no customer service."

"Their on-line scheduling is defective and an exam cannot be scheduled on line. The wait to talk to a scheduling person is consequently very long. If you just have a question about your exam there is no phone line for that. This business is not a bar. It is a health care facility and should be sensitive to the needs of their patients not their schedulers. John Hertenstein, MD"

"The people who work there are great, the 1 star is for the people in the that make the decisions. They want the estimate paid before having any service. I contested, made them call my insurance only for them to find out that I actually have met my deductible and wasn't required to pay the estimate. When a patient says they've met the deductible for the year, you shouldn't argue with them and actually call the insurance company. The lady at the desk actually took the time and called the insurance company to find out the correct information, she needs a raise for doing her job. Who's not to say if I would have paid that estimate and didn't owe anything beyond that, that I would actually see a return of my money."

"Went today , very rude staff I usually go to ENGLEWOOD because they are so nice polite and educated but short on time so went here appt was 245 I arrived 241 they told me since I was late because lady wanting $15 of my balance kept me at desk arguing with me then I was considered late so I didn’t get out till like 430 , the girl doing my us was rude and very abrupt , you all need to get employees who aren’t so hateful and unkind and argumentive and hateful get workers who know what they are doing . I have never had a rushed and rude us till this location . I would suggest taking your own advice as stated on your sign because you were not kind at all . You also broke hippa laws on others waiting while we could hear all your remarks plus their tests and balance they owe etc.. do you ever wonder what us customers do for a living ? Might think about that before you mouth off so rude . I will take my services elsewhere I don’t need your Bull"