Walgreens

"Ask Vanessa why the pharmacy is so bad. They lie. They are rude. They don’t care about you and will attack you personally using your medical history. How Walgreens allows this to happen is beyond me. This is the WORST pharmacy in all of KC. This Walgreens is the entire reason I use a different company for pharmacy now. Because of Vanessa I won’t and haven’t spent another dollar with Walgreens!"

"Wish I could give 0 stars. They will close the pharmacy at random hours regardless of if there are people in line. I waited 45 minutes in the drive through line with two babies in my car…only for them to throw up a “closed” sign when it was my turn. It was not their lunch time so this was infuriating. The last straw was when I called the pharmacy to ask a simple question and the pharmacist was extremely rude. I will be going elsewhere."

"I scheduled my appointment for a covid/flu testing at this location in the morning for a same day appointment in the afternoon. I didn’t get a phone call, email, text, nothing. When I arrived, they said they didn’t have any appointments in their system and that they also didn’t have any supplies to do the testing. They said I can go to the Parkville location or the Liberty location but could not tell me when they were gonna get supplies in next to honor my appointment. I’ve used Walgreens for over 15+ years but I bet you I won’t no more. The pharmacist was impeccably rude. She wasn’t trying to help or anything. Her answers were very short."

"If I could give 0 stars I would. By far the worst and rudest customer service interaction with gentlemen in pharmacy and not just one time either! Went to get prescription and issue with insurance instead of being helpful he was blatantly rude and condescending to me making me feel like I was an issue. Went back and he saw me in the drive through and pulled the closed curtain and put no pharmacist on duty 15 minutes before closing time and didn’t say one word after doing so. I will be taking my prescriptions elsewhere!"

"This has been the worst experience with a pharmacy in my entire life. I went yesterday to pick up prescriptions following my surgery. My daughter went in to pick them up and was advised that it was not ready and it would be about 20 minutes. We waited an hour before returning to Walgreens just to wait another 45 minutes in the drive thru. The gentleman kept waiting on other cars and would not respond to the "call" button. When he finally got to me, he said I wasn't in the system and he left the phone and the window. Upon his return he proceeded to assist several other cars. I had to call the pharmacy on my phone to get assistance. The "gentleman" was given my name, DOB, and address over and over, about 4 times in total. He finally sent a notepad over to write down my information. We sent the paper back and continued to wait while he waited on others. I called the pharmacy again, and was advised that he was coming to the counter. That did not happen. Once there, he asked me to verify my address, when it had been given to him 4 times verbally and once in written form. Needless to say, I will be switching pharmacies as soon as possible. I would not recommend this pharmacy to anyone. They also provided duplicate prescriptions so I will have to return it once I am healed. This has not been there only issue. They have not filled prescriptions when I have called them in, they miss refills on the automatic refill system, and when I have asked to not auto-refill, they do it anyway. They have sent refill requests to the wrong physician."