If the Shoe Fits

"A lovely store with a great selection of comfortable and interesting shoes, plus fun accessories. The staff is helpful and attentive. I really enjoyed shopping there and talking with a beautiful person and employee named Donnalee. Wish I had the time to visit their sister stores, Queen Elizabeth and Grand Glitz."

"Last place I'll ever look for shoes again. My Mom wears a very narrow shoe and we were told to try here. So on 9/14/19 we dropped in just after 10 am. Mom was in need of a pair of casual shoes for everyday wear. They had some attractive shoes on display so I was hopeful. The lady that "helped" Mom was quite obnoxious. She kept telling her what she needed to buy not showing her what she asked for. Finally, I stepped up and offered a couple of shoes that she might like from the displays. Evidently this was the wrong thing to do as I had my head bit off and handed to me by the sales lady. So I bit my tongue, turned on my heel and retreated to the front of the store so as not to tell her exactly what I thought and cause a scene. Such unprofessionalism I have seldom seen from seasoned salespeople. The other ladies in attendance flitted around like giddy schoolgirls and were absolutely no help. Mom finally found a pair that worked in spite of the lack of help. As we were paying I noticed the sign about " no returns". I found it very odd considering the expensive nature of the product, ( Mom's 1 pair of shoes were $155.00). As we were leaving the sales lady that waited on Mom ( grey Bob hair style) called after us that we should check back in the fall for more colors like Mom was looking for. Well not a chance! From now on we'll just order from the Maryland square or Auditions catalogues!! If the owners are smart they'll hire all new employees. Or at the very least get the current ones some lessons on customer service!"

"Visited the store on 10/21 which was a Sunday and was surprised and pleased. Purchased two charms I saw the day before. The “little” lady that served me was ok. Today 10/23 I called and ordered 5 items to be shipped to me. The lady I spoke to was very helpful and professional. I would frequent the store on my next visit from Trinity, Texas."

"Stopped by while wandering in downtown Branson. They have beautiful boots and shoes. However the staff was obnoxious, constantly stating that was “her job”to find my size and didn’t want me to find and try on those that I liked. If you like to have someone riding your back while shopping this would be the place to go. Instead of a relaxing shopping experience staff made it chaotic and a lot more work than it would have to be. Staff was very critical when I chose to try a different boot on each foot. God forbid- we get them mixed up. She would try telling me a box had a very small size in it - And I would pick it up and look. Lo and behold it was just what I needed.Unfortunately she didn’t know how the sizes ran, and was telling me that the shoes I actually bought would be way too small. She was also very pushy in her opinions. I was highly frustrated when I finally left the store. But did make a purchase"

"As we were walking by my grandmother was looking in the window and older lady with a very short bob locked the door 5 mins before closed. I have no idea where she got her professionalism but you should never lock the doors in front of a customers face especially if your not technically closed. So upset that my grandmother didn’t get to take a look in the store but I’m glad she didn’t with that experience! Be aware if you come across this store in downtown Branson"