Great Clips 12228 West 135th Street, Overland Park, KS 66213

"Scheduled an appointment on the Great Clips app and received a confirmation. I also enabled the feature that sends a text 15 minutes before the appointment that tells me when I can walk in. I received the text saying “I’m up in about 15 minutes.” I got there within 10 minutes (early). As I’m walking through the door, I see them clear the remaining appointments on the kiosk (including mine). They tell me they’re closing. I told them I had an appointment confirmation and had just received the text to walk in. They refused service, stating it was too close to 4. If they are going to schedule appointments and give confirmations, they should honor them. Other barber shops/salons I have visited will accept customers up until the closing time. Clearing the appointment with no notice and after a customer has already arrived is not fair to the customer. If I were a walk-in, I’d be more understanding, but I wasn’t. I had checked in and waited “in line” on their app for over an hour. Had this been a one time thing, I’d be more forgiving. However, I have had issues at this location in the past, whether it be with not honoring their app scheduling (which is what they recommend everyone do/who they give priority to) or giving a less-than-ideal haircut. I will not return to this location and recommend no one else does either."

"Don't walk in to this place. They give priority to customers who checked in online only. They didn't tell me what the waiting time is. On the screen it was 40 minutes. I waited for 40 minutes but then time increased to 80 minutes. I just left. I was not the only customer who walked in, waisted time waiting, and left without haircut. Very frustrating experience because they are not honest from the beginning. They do not tell you that you might wait over an hour and not get a hair cut.They check you in and ask to sit. You can see your name on the screen with a green checkmark and a waiting time. But they will continue serving other customers and ignore you."

"Surprisingly fast and very pleasant. I prefer a scissor cut in winter. She was probably one of the best hair cuts I've ever had. Definitely a keeper"

"Really hit or miss on whether you'll get a good haircut or not, and their check-in system is super frustrating. It encourages people to check-in super early thru the app, and sometimes a sizable percent don't even show up, so it always looks like they're super busy when they might not be. Two identical situations with identical wait time estimations will result in WILDLY different actual wait times. The "convenience" of being able to check-in early is hugely overshadowed by the uncertainty, in my opinion. After using Great Clips for probably 8 years now, I'll be finding a more consistent alternative."

"Super terrible experience. This use to be a good store but some staffing change and now is terrible.12/23/2022 3:30. I went for a hair cut , look for a #2 low fade. This staff (woman in her 50s medium black/ white hair) shave off to a 1 for the lower half. I stopped her before she make more mistake cutting the top half. I told her I said low fade #2, she said I hurt her feelings and I should go. WOW! Not only she doesn't own her mistake, she actually try to kick me out! Super rude and not professional. See pictures."