Great Clips

"This is a review of the corporate decisions I guess. I first called and was told that they don't do appointments. So we walked in and were *required* to provide our phone numbers to even be put on the waiting list. She said there was no way to get us in without a phone number. They said it was a 30 minute wait, and, even though they had our phone numbers, they would be unable to call us when ready if we went just next door to shop while waiting. We came back after like 20 minutes and they had given up our spots and told us we would have to wait another 30 minutes to get a haircut. They recommended signing into the app. Everyone already knows Great Clips gives awful haircuts like 50% of the time. I DO NOT WANT TO DOWNLOAD AN APP TO GET A DARN HAIRCUT! I only go to such a place for the convenience. They've eliminated that, and now ask for my personal info (which I am sure they sell). No more Great Clips EVER for me and the person I went with. Edit: owner told me to email corporate customer service. This was their response lol! "We would like to share your feedback with the local owner of the salon that you visited. Could you please email us back the location that you visited (address or phone #)? We will then pass along your feedback promptly.""

"I checked in online. And I got a message to head to the salon. She asked my name I told her. Again she asked my name I I told her in a louder voice. It made her mad. She was the next one to finish cutting hair. That customer paid and left. I was next, she began avoiding me. She cleaned her station, good. She swept the whole salon. She began collecting used guards from all the stations. This all took about 10 minutes. I finally got up told her to take my name off the list. I thought we checked in so we don't have to wait. Since I was the last customer with 2 ladies working. I think all of that cleaning could have been done after all customers were taken care of. I am done with this location maybe Great Clips all together."

"Went here to get daughter’s hair cut, she asked for about one inch off and thinned hair. But Lisa decided that she knew better and took about five inches off and DID NOT thin it. We will not be back."

"Hair cut in picture was NOT done at this location. I have been in two times for my son’s haircut. The first time the haircut was not great, they left a callac that I specifically asked to be cut off. The stylists working were both short with customers. The stylist did a poor job of doing a haircut with a mask in place and after my son’s mask was full of hair. I just chalked it up to them having a bad day and was willing to give them a second chance. The second time I went it, we asked for the same cut/ style we have gotten at other Great Clips, including them. They wanted to charge an extra $8 this time. The combination of poor customer service and trying to charge more than they should, we decided to leave without getting his hair cut. We went back to Great Clips on K7 & Santa Fe, a little further from our house, but worth it. They are always friendly and cut his hair the same style for the same price as always. I am including a picture of the haircut that was done at Great Clips on K7 & Santa Fe just to show what this great clips wanted to charge me extra $8 for."

"I had a very pleasant experience at this location! My hair was cut by Dawn, she was very sweet and most of all, made sure I was happy and comfortable. Right now my hair feels very healthy and silky, it's also very well cut — stylistically and equally shortened on both sides! My hair is pretty unruly and thick, but Dawn sure did a wonderful job! Thank you!"