Ulta Beauty,

249 South Stewart Road, Liberty, MO 64068

"I came in needing some insight on full coverage makeup for my darker skin. There was no person on the floor of color that I could comfortably approach black, Indian or Hispanic. The few associates they had tried to help me as best as they could though. Shout out to them, they were really sweet. But Ulta it’s 2023 we need all types of representation on the floor please."

"Most ulta’s I go to around the country are very helpful. I’m sad to say this was not a pleasant experience for me. I had a Christmas party to attend and went to ulta with my hair half complete to pick up hairpins. Workers would look over me and ask the person next to me if they need help (I can tell because they didn’t even look at me) then walk off and not ask me. Once I did ask someone to help me find hair pins she was not very friendly. I’m not sure if this is a mid-west culture thing due to me moving here only five days ago. But it made me feel unwelcome. I won’t go back to this particular one. Please teach your staff to ask all people if they need help regardless of their skin color, what they are wearing etc. Ulta as a corporation I respect. But this location needs customer sensitivity training."

"Lacy is amazing! She did a blow out for me. My family and I were taking family pictures and I needed my hair to look good. I cannot style my hair very well so I went to Ulta to get my hair done. Lacy was my stylist and she did the best job! I loved my hair!!!!"

"If your brows need some love, go see Chelsea at the brow bar!! Firstly, she is very knowledgeable, her confidence put me at ease. I’ve never felt rushed & she always explains what she’s doing while doing it, which is really nice. Of course, answers any questions along the way. She’s very personable & that always makes the appointment enjoyable. She’s also made some great product recommendations & she makes my brows look bomb!! She won’t disappoint. A+"