Adams Toyota Kansas City

"Kevin at Adams Toyota is THE BEST. I was dreading buying new car as you usually run into the pushy salesman-not Kevin. He was very helpful in going through the type of trim on the vehicle I wanted to figure out which one would suit me best in my price range. Before we test drove the car he went through each feature and was not pushy when I said I would be coming back the following weekend to buy the car. When I came back to buy the car it was an enjoyable process and he reviewed the features and help me set everything up in the car with my phone. I will be recommending this dealership and this salesman to any and all friends and family."

"Bought a new tundra yesterday. I have to say probably one of the easiest buying experiences I have had at a dealership. I worked with Alberto Perez and he did not disappoint. I usually hate buying a vehicle, all the back and forth from the sales guy and to the floor manager, is just exhausting. I walked in and Alberto had two versions of the truck that I had requested to see setting side by side. He answered my questions and left and let my wife and I go through the trucks and make my figures. I walked in he said let’s make it easy what is your number? I told him the number I needed to be, he looked at his figures and done…. Asked if I wanted to trade in and I was expecting to be low balled. I told him the number I need to be for the trade in and he was like done. He asked if I wanted any extended warranty. I said I was not interested in any extras and absolutely no pushing just a hand shake and then to finance. I then walked out with a new truck. Definitely would recommend the buying experience with Alberto Perez."

"We were expecting a new baby and needed to purchase a new vehicle to accommodate our growing family. We had been looking for a new vehicle for a while but were having trouble getting a vehicle in our price range and that met our needs. We had been to several dealerships and dealt with dealerships that forced you to purchase add ons we didn’t want or need. We also ran into a wait period that would be between 6-9 months at most dealerships. We were worried that we wouldn’t get our new vehicle before the baby was due. We contacted Adams Toyota through their website as we were researching late at night and inquired on a vehicle. We had done this several times and got the run around from other local dealerships. It was almost 9pm and we received a call from Alex within 10 minutes of our inquiry. He apologized for calling so late but he knew how fast Toyota Siennas were selling out and wanted to reach out so we wouldn’t miss out. This was even after Adams Toyota was closed for the day. We made an appointment for the next day. Alex met with us immediately when we walked in and was extremely down to earth. It wasn’t our first time buying a vehicle through a dealer but it was the first time we had a seller make us feel like a person instead of a number. We traded in our used vehicle and Alex advocated a good trade in price even better than the first offer. We made a down payment while our new vehicle was in transit and Alex gave us weekly updates to keep us informed on its arrival. Alex came in on his day off when our vehicle arrived and the paperwork process was the fastest we have ever experienced. Alex stayed after the paperwork was signed to show us how to set up and use the new features in our vehicle. We are extremely happy with our experience working with Adams Toyota and we will never buy another vehicle from anyone but Alex."

"This problem originally occurred May 5th, 2023. I was on my way to Fort Leonard Wood to perform my military orders for the national guard when (due to the Adams Toyota inability to properly torque an oil drain plug) my oil drain plug loosed and then fell out my Toyota Camry while I was driving. This caused my engine to completely run out of oil and leave me stranded on a 2 line highway in the middle of rural Missouri. Thankfully due to some locals in the area, I was able to push my car into their shop and locate the issue and then put in enough oil to get me back to Kansas city the following Monday. Below are the pictures of the oil drain plug I found resting on the under pan of the car and the oil streak from me pushing my car inside. This caused me to miss critical duties at my unit and miss out on valuable training. This is only the start of my headache with Toyota. I then proceed to bring my car back to be serviced the following week (which I had to take time out of my busy schedule in the middle of a work day) to get my car checked and filled with oil. I was told that the service would take an hour and a half but ended up taking 4+ hours. Throughout which I was no updated on the time and when I asked I was told "Just 10 more minutes." I expressed my urgency to leave because I had more military training. I felt trapped and it wasn't until 4 hours in did they decide to give me a courtesy car. At which point my car was conveniently done. Because of this I had to cancel on more work, military and life duties. Now I have been costed multiple hours of my life and work pay due to an issue that should've never occurred. This is where my issue begins today, I was never told if I would receive any compensation for my time, stress and possible damages to my car. They never offered me a true resolution for the issue either. (which I find under whelming for the almost ruining the engine and causing an unknown amount of damage) They gave me one free oil change after the fact but I came in today and when I asked about an oil change one of the service managers was extremely rude to me and did not even try to hear or help and proceeded to walk off when I began to talk. I am disappointed with this because I pay extra to go to the dealership and have peace of mind that the job will be done correctly. But if they can't even properly change my oil consistently without a drain plug falling out then whats the point of going here. I am disappointed that the customer service is challenging my issue instead of listening to me and trying to finding a way to help. (Not Caleb or Devyn they were the only reason I came back. Seems like they are the only caring ones there) I am sadden that I will have to take my car somewhere else but I will not put up with lackluster customer service and poor maintenance quality. Respectfully, Lucas"

"Adams Toyota provides an impeccable service. Their professionalism from sales to service is a 5 star experience. The amount of attention and personalization that goes into each encounter is unmatched by any other dealership in the area. I have purchased from here before and never ceased to be amazed. Deshawn is the definition of what a sales consultant should look like. I never feel rushed. He calls me with updates, provides me with facts and details that help me to make the most Informed decisions possible. I will be back to purchase another car just because of how easy and smoothly Deshawn makes this experience. I am a very happy customer."