Firestone Complete Auto Care 3561 Southwest Market Street, Lee's Summit, MO 64082

"I always have a great experience at Firestone. The staff are friendly and knowledgeable. They take great care of my car."

"Asked if they could air up my tires as the Ward Rd store has done this for me recently. Was informed it will be "a while" due to short staffing. I understand I didn't have an appointment but it's negative 8 degrees outside and I'm 7 months pregnant. Thanks for your great service. 0/5 stars"

"Unfortunately I am going to have to leave them a bad review because I recently got a alignment on a older vehicle not even 24 hours after the alignment the car stated to make a really bad grinding rubbing noise. So I proceed to call them and let them know about my issue and for three times in one week they just took my information and never called me back finally got a hold of somebody today and was told the best they can do was have me drop the car off and it will be a couple days due to them being understaffed. I’m sorry but why is that my problem my car is not driving properly now. Why should I lose the ability to have a driving car for days after their alignment was not proper I paid to have my car fixed not make it where my wheel makes a terrible noise where I can’t drive it. Worst customer service ever you would think after a customer has an issue they would jump on that ball to make sure that they satisfy their customers it’s clear they don’t care about them just one in and another one out money in their pocket"

"I made an appointment for a safety inspection so I could get new MO plates, and they had me in and out of there in about 35 minutes. I've taken the same car to Firestone in Colorado for the past 14 years for service, and I look forward to the same quality care at this new location that I recently moved next to, and I hope I will not be disappointed."

"I had my vehicle brought in for a state inspection. They took off the lug nuts to inspect the brakes and pads. Which you can clearly see through wheel. The tech working on my vehicle did the damage. Then they promptly came in to tell me I need a new hub. Quoted me $348.00 parts and labor. These are knock out studs. Easily replaced and cost no more than $10.00 with the free labor because of poorly trained techs. Don't trust these corporate stores. Also, crossed the nut even more returning it back on the vehicle. See pictures"