Neiman Marcus

"Used to love this location but it’s fallen off in the last couple of months. Staff in the men’s department don’t create a welcoming environment for you unless you look like you’ve retired. It’s rude. On numerous occasions they’ve walked up and asked to help older gentlemen, glanced at me, and walked away. Most of the staff just stand in the corner and talk: they’ll see you, but that doesn’t motivate them to help you. It’s such a first world problem, but you should give all of your customers the same level of courtesy and attention, especially in such an expensive store. That’s what I’m paying for. It makes me not want to shop here, and I don’t plan to anymore. The items you carry are not exclusive and there are plenty of alternative stores with more helpful staff — shopping here is (supposed to be) a luxury, not a necessity. Keep that in mind."

"You be the judge! Does this look to you to be brand new Prada basketball shoes? I spent about half hr looking at Prada unboxing videos, mine is missing Prada bag and Prada guide booklet. One of the shoes is missing the inner filler, laces untied, and you can see the black spots from someone testing the shoe. There is a very so slight creace on the outside, imo, a display item. If item is paid at the store, and shipped to your house, online returns will not provide a label. I have to call the store directly to be issued a shipping label?! Why? And if I visit Neiman Marcus/returns it makes me pay for shipping when I am within the 15 day return window. Then local companies complain about support local businesses. Returning item to the store, and buying directly from Prada. Waste of my time, terrible experience Unreal, $1,300 w shipping. And I had purchased the week before a $4,000 YSL bag.... NEIMAN MARCUS - DONT COMPLAIN WHEN YOU LOSE CUSTOMERS!"

"- TLDR: unpleasant customer service experience. Just go to Saks (on the other end of the mall). Most Saks staff members are way more professional and welcoming. Prices are usually better at Saks too. - Lady in the pink sweater (in the photo): worked at the shoe area scores NEGATIVE stars in helpfulness. Gave questionable information by saying the item I was trying to exchange will not come back as it is on clearance. I had my eyes on this item for a while and know that it came back several times when the price was even lower. After I offered this info, I had to prompt for options to obtain the right size. She appeared annoyed as her speech was curt and used close-ended statements. One good thing going for her was she did quickly look up the inventory. Other than that, there were no greetings, no warmth, and no efforts made to help with my situation or explore options. - Male at the return center: I had previously interacted with this staff member before and he was helpful when I picked up an online order. However, his attitude was disengaged and unfriendly when I did return. His attention was divided by interacting with another colleague (slow to assist and continued to talk to the colleague throughout the return process). Also, did not give back my online order slip and was unaware and non-apologetic (I had to walk back to get it). Tip: return/exchange without the online order slip is cumbersome. So you want that back if there are other items on the order. I am going to give this staff the benefit of the doubt as he was helpful during my last interaction. Maybe it was a bad day. - Overall: unpleasant experience doing an online exchange and return. Many staff members are hit or miss at this location. In my experience, about 1/3 of the people I interacted with in-store were actually professional or helpful. The shopping experience is way better at Saks (down the other end of the mall) and prices there can be better."

"Gotta laugh. The only place I've been where the associates talks you out of a sale, very odd. Asked about a discount code and I was informed there was not one, as soon as I walked out of the store, I got an email link for 15% off. When I informed the associate she played clueless. I really did not want to see the commission go to her or that department. To me they have not shown five stars of earnings a commission, if you can easily tell a customer, just get it from another merchant, the biggest reason for two stars. Do yourself a favor shop online in general, unless you have to do fittings. You would think this store has no sales plan for the week. I don't plan to come back to this venue. You should not have to go out of your way for someone to take your money. Good luck shoppers."